Kentucky Farm Bureau Mutual Insurance Company
Claim Adjuster I
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Overview
The claim adjuster I will complete required training and education activities in preparation for a career as a claim professional; provide assistance in accordance with supervisor instructions; and provide prompt, courteous and fair claim service. To see the impact you could make in a Claims role at KFB, please watch our Claims Careers Video.
Responsibilities
- Support the corporate strategy of our commitment to the member relationship.
- Support the strategic mission of the Claims function as it relates to goals for the organization.
- Learn about and exhibit the Guiding Principles in your daily work.
- Develop and maintain relationships with the agency force and support the agencies through sound and effective claim management practices.
- Handle all claims in accordance with the provisions of the Unfair Claims Settlement Practices Act and in an ethical and compliant manner.
- Satisfactorily complete or be in progress to complete the KFB training plan.
- Satisfactorily complete the required Kentucky Farm Bureau sponsored courses.
- Review loss reports, and confirm coverages.
- Conduct prompt and thorough investigations of losses.
- Maintain and thoroughly document electronic claim files to support actions taken.
- Maintain adequate reserves and active diaries on all files.
- Complete assignments.
- Promptly evaluate and resolve claims through settlement or denial.
- Visit agency offices on a regular basis.
- Actively pursue salvage recovery.
- Assist subrogation unit with subrogation recovery.
- Assist the special investigative unit with suspicious claims.
- Report claims in accordance with reporting guidelines or as requested by supervisory personnel.
- Assign, direct and actively monitor out-of-state claims.
- Develop and maintain knowledge of policy contracts, court decisions, and industry trends.
- Handle claims in compliance with statutes, regulations, and case law.
- Complete assignments.
- Maintain ability to function as an adjuster trainee.
- Serve as a catastrophe team member or assist in other claim offices or locations as requested.
- Regular, predictable attendance.
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This list of essential functions is non-exhaustive and may be supplemented as necessary.
Other Responsibilities
- Promptly report complaints and respond, as directed.
- Report immediately receipt of all summonses.
- Report incorrectly rated policies or poor risks to PARM (Underwriting) with the assistance of your supervisor.
- Submit timely and accurate expense reports and mileage reports.
- Attend and participate in company claim meetings, seminars, and continuing education activities.
- Maintain and properly use company facilities, equipment, supplies, and vehicles.
- Follow company guidelines related to personal use of company vehicles.
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Job Specifications
Physical demands: Normal vision/hearing (with or without correction); Sitting; Standing; Speaking; Mobility; Driving an automobile; climbing ladders.
Mental demands: Analytic reasoning; Prolonged concentration.
Environmental factors: Standard office lighting, temperatures and noise; Outdoor conditions, lighting, temperatures and noise; On site field inspections of damaged property, such as accident scenes or roofs of buildings.
Equipment: Automobile; Camera; Computer; Phone; Ladder.
Qualifications
- Combination of formal education, training, and experience to acquire knowledge and skills generally equivalent to those possessed by a four-year college graduate. Bachelor’s degree preferred.
- Ability to interpret policy contracts and legal documents.
- Strong written and verbal communication skills.
- Ability to make timely decisions.
- Good negotiation and public relations skills.
- Obtain Kentucky Staff Adjuster License within six months of employment.
- Valid driver’s license and good driving record.
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