Professional Indemnity Claims Adjuster

Location: Leeds
Working Arrangement: Hybrid
Hours: Full-time

Overview

Our client, an international insurer, is seeking a Professional Indemnity Claims Adjuster to investigate, manage, and resolve complex Professional Indemnity claims accurately and proactively.

You will manage your own caseload, determine policy coverage, investigate and evaluate claims, negotiate settlements, and maintain accurate reserves. The role involves regular contact with brokers, clients, and internal stakeholders, with responsibility for delivering claims within agreed service levels and authority limits.

Responsibilities

• Investigate, manage, and resolve Professional Indemnity claims efficiently and within agreed service levels and authority limits.
• Assess policy coverage and ensure liability remains aligned with contractual commitments.
• Evaluate and negotiate claims, including disputed and material cases, to achieve economical settlements.
• Maintain accurate reserves and ensure liabilities are clearly recorded.
• Respond proactively to claims correspondence, advice, and enquiries from brokers and clients.
• Review estimates and billings from service providers and brokers, resolving discrepancies where required.
• Build effective relationships with customers, brokers, and internal stakeholders.
• Support the delivery of the wider claims strategy and business targets.