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Job Description
An experienced claims professional is required to further strengthen CFC’s claims team and to ensure that CFC continues to deliver a high quality claims service to policyholders, brokers, underwriters and capacity providers. We are seeking a conscientious and hardworking claims professional with experience in cyber and technology claims.
This role will work with the CFC Claims and Incident Response team, along with a number of incident response vendors including forensic, legal, and PR ensure that CFC delivers a cost effective, but high quality response to our Insureds. The role will also involve working with Underwriting, Finance, IT and Products teams whilst being subject to all relevant legal and statutory (FCA and Lloyd’s) requirements and obligations.
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Key Responsibilities
- The Cyber Claims Adjuster will work closely with CFC’s internal Incident Response Team to guide clients and triage incidents with the appropriate external response partners to deliver high quality response to cyber incidents.
- Proactively handle cyber and technology claims on behalf of CFC’s capacity providers from first notification of loss to settlement within the scope of CFC’s delegated authorities.
- Foster good relationships with policyholders, brokers, underwriters and capacity providers, and drive excellent customer service.
- Actively work with a panel of response vendors during claims incidents.
- Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage.
- Working closely with underwriters providing feedback on claims issues/trends and the Products team concerning the development of CFC’s products and wordings.
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About you
We are looking for a candidate who is passionate about all things Cyber and Cyber Security. You will also have:
- Experienced at dealing with external stakeholders in a customer service or consultancy environment.
- The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries.
- The capability of managing the work involved in cyber incidents and/or forensic investigations.
- CII or equivalent would be beneficial but not essential.
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