Benefact Group
Claims Admin Support
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Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Gloucester
Job Ref: 205347
About the role
Ecclesiastical Insurance, who are proudly part of Benefact Group, are looking for a Claims Admin Support to join our Gloucester office on a hybrid basis.
As Claims Admin Support, you will contribute to defined service delivery by acting as part of a processing and administration team, supporting the Ecclesiastical “right first time”, First Contact Resolution (FCR) approach to customer service.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.
What you'll be doing
- Ensure timely and accurate registration of claims within the policy system and allocation of claims inbound post within the claims handling systems.
- Identification of urgent matters and use of appropriate labels within the systems and where required, escalation to relevant personnel within the department.
- Occasional outbound calls to customers and suppliers to obtain additional information required to allocate post.
- Providing an effective and high-quality administration service to the business to enable the smooth running of the area, such as claims payment processing and other claims handler support activities when required.
What you'll need to have
- Positive attitude with a willingness to learn and develop new skills.
- Able to organise and prioritise tasks to meet deadlines and achieve objectives.
- Good attention to detail and accuracy when working with information and data.
- Able to stay focused and maintain quality when carrying out routine or repetitive tasks.
- Basic IT skills, including confidence using Microsoft Office applications.
- Strong communication skills with the ability to interact professionally and courteously with others.
- A team player who is committed to delivering excellent service and supporting colleagues.
- Understands the importance of handling information confidentially and responsibly.
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What makes you stand out
An interest in the industry and eagerness to build knowledge.
What we offer
- A competitive salary - let's discuss it
- Hybrid working
- Group Personal Pension - up to 12% employer contribution
- Generous annual bonus scheme: on-target bonus between 6% and 24%
- 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
- An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
- £200 annual personal grant to a charity of your choice
- Encouraged to take at least one volunteering day per year
- Employee Assistance Programme
- Full study support to gain professional qualifications
- Access to virtual GP
- Enhanced maternity and paternity pay
Hear from the hiring manager
“This is a fantastic opportunity to play a key role in supporting the claims team, ensuring claims are registered efficiently and that customers and colleagues receive timely and effective support.”
About us
Ecclesiastical Insurance offer insurance with award-winning service across a broad range of specialisms, including faith, charity, heritage, education, art and private client, real estate and schemes, across Ireland, Canada and the UK.
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As a business, we’ve been trusted to protect some of the UK’s best-loved and most iconic buildings for over a century, and we’re not standing still. We’re a forward thinking, energetic organisation entering new markets, with an ambition to double our size, because when we grow, we give back more.
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.
If you need any additional support during the recruitment process, then please let us know.
*Directory of Social Change’s UK Guides to Company Giving 2017-26
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