The Emerald Group Ltd, Search and Selection
Claims Advocate
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Role: Claims Advocate – Crisis Management
Location: London, Hybrid
Purpose:
Manage high-value and complex claims for high-profile clients, providing proactive claims advocacy and strategic coverage advice through to resolution.
Key Responsibilities:
- Manage high-value claims from inception through to settlement.
- Advise clients and Aon network offices on coverage and claims strategy.
- Advocate with insurers, brokers, clients, and other stakeholders to achieve effective claims outcomes.
- Manage complex claims across Product Recall, Political Violence, and/or Political Risks.
- Maintain strong client relationships and communication throughout the claims process.
- Mentor and support less experienced colleagues.
- Keep up to date with market developments, regulation, and claims best practice.
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Skills & Experience:
- Minimum 5 years' London Market claims experience.
- Background in insurance, broking, adjusting, or legal claims environments.
- Experience handling sophisticated claims in a client-facing role.
- Strong negotiation, communication, and interpersonal skills.
- Knowledge of crisis management products and insurance principles.
- Excellent organisation and administration skills.
- ACII/ACILA preferred.
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