Medical Protection Society
Claims Assistant
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Job Title: Claims Assistant
Contract: Permanent
Location: Leeds - 2 days a week in the office
Salary: up to £31,410 DOE
MPS is looking for an experienced Claims Assistant to join their dynamic and member-focused Claims Handling team.
You will work with Claims Managers & Solicitors to provide exceptional service to our members, who are healthcare professionals from all over the world. You will manage your own small caseload, alongside giving hands-on support to Claims Managers and corresponding with our members, and internal and external stakeholders daily on the telephone and over email.
This is a progressive opportunity for someone already experienced and/or qualified in a legal or claims handling area to move to the next level and gain valuable experience in a fast-moving and impactful area.
Main Responsibilities
- Provide tailored day-to-day support for our members (both over the phone and in writing) who can be experiencing stressful circumstances.
- Carry out administrative activities on our case handling system, producing accurate and meaningful updates to members and third parties such as external solicitors, members of the public, and medico-legal experts.
- Producing legal correspondence such as court documents and procedural letters at short notice.
- Reviewing large amounts of documentation, identifying the most urgent sections, and escalating to senior colleagues.
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The Ideal Candidate
- Either a law degree or experience working in a claims handling or operations environment.
- Exceptional attention to detail with the ability to produce consistently high-quality work.
- Ability to prioritise incoming correspondence, identify urgent matters, and manage workload effectively.
- Warm and empathetic telephone manner, with the ability to support members who may be distressed.
- Ability to work independently using your own initiative, while also contributing effectively as part of a team.
- Understanding of the importance of confidentiality and handling sensitive information appropriately.
- Knowledge and understanding of the Civil Procedure Rules would be desirable. As would experience within a Personal Injury, Clinical or Professional Negligence environment.
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Package Description
Alongside a competitive salary, you will also receive:
- Up to 10% discretionary annual bonus
- 11% pension contribution (3% from you, 8% from us, optional additional matched 3% contributions, e.g., 6% from you, 11% from us)
- 25 days annual leave plus flexible bank holidays
- Private Medical Cover
- Healthcare cash plan
- 6x salary death in service
- Paid volunteering day
- A personal GP service enabling you to get a video consultation with an NHS-registered, private GP
- Employee Assistance Programme
- A range of shopping discounts from major high-street retailers
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