First4Lawyers Ltd
Claims Assistant
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Package & Benefits
Our aim is to establish and maintain an employee benefit program that makes a difference to each of our employees' day-to-day lives.
Our benefit package includes:
- Competitive starting salary
- Private healthcare will help you with the cost of visiting your dentist, optician, physiotherapist, and other wellbeing costs.
- Access to interest-free travel loans - our interest-free loans will help you spread the cost of travel over 12 monthly payments
- Pension scheme - you’ll be automatically enrolled into our workplace pension scheme and will benefit from an enhanced company contribution
- Perkbox exclusive discount scheme
- Annual leave commences at 25 days plus bank holidays
- Loyalty reward with additional leave for length of service – up to a maximum of 28 days per annum
- Buy and sell holiday scheme
- Birthday leave – an extra paid day off on your birthday each year
- Staff social club with regular social events through the year
- Refer a friend - we offer a cash reward for every new team member you refer who successfully starts in our business
Reporting Line
Reporting to the Claims Assistant Team Manager
Salary
Starting salary £25,000
Job Location
First4InjuryClaims, Permanent House, 1 Dundas Street, Huddersfield, West Yorkshire HD1 2HE. Located in Huddersfield town centre, we are conveniently located close to the motorway network and within walking distance of the railway station meaning we are within easy commuting distance of Leeds, Wakefield, Bradford, Dewsbury, and Halifax.
Job Type
Full Time. Permanent Monday to Friday, 37.5 hours per week
About Us
An outstanding opportunity to join a growing law firm specializing in personal injury. First4InjuryClaims forms part of the First4Lawyers group, the UK’s leading legal marketing collective.
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Our aim is to offer individuals an exciting and rewarding career in law. First4InjuryClaims can help you achieve your career aspirations with a clearly defined pathway to development and progression.
How we support you
We are committed to supporting your personal development at First4InjuryClaims by offering learning and progression opportunities to help you continually grow and achieve your full potential.
To further your knowledge and skills, you will have access to ongoing technical training, mentoring, and coaching. You will also work as part of a supportive and collaborative team and benefit from ongoing guidance from your team leader and colleagues to help you develop in your role.
About the role
The Claims Assistant role is phone-based and you will be the first point of contact for prospective customers as they look to begin their personal injury claim.
You will provide an empathetic ear while taking key details of the claim from the customer, assessing its prospects of success. If the claim has prospects, you will submit the details of the claim to the insurers, getting the claim started on the right footing.
Responsibilities
- Receive inbound claim enquiries via telephone
- Handle inbound and outbound customer calls
- Accurately obtain and update the case management system with all relevant customer and claim detail
- Assess the potential success of the claim
- Effectively identify the most appropriate protocol to begin the claim
- To conduct themselves with empathy and professionalism at all times whilst delivering high levels of customer satisfaction
- Pro-actively communicating with our customers to assist them in beginning their claim
- Assist the Fee Earner’s with tasks as required
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Candidate Qualifications & Experience
- Minimum of 5 GCSE’s – Maths and English are essential
- Experience of working within a fast-paced customer-centric environment is desirable
- Experience and knowledge of handling customer telephone calls is essential
Our values
You will be able to demonstrate how your personal behaviour and approach match First4InjuryClaims values as outlined below:
Quality
- We are committed to delivering excellence in everything we do. The quality of our work exceeds expectations
- You will be driven to deliver, go the extra mile, and be open to learning and continual self-development
Professionalism
- At First4InjuryClaims, we do what we say. We are knowledgeable, organized, and efficient and work hard to ensure we go the extra mile for our clients
- You will be proactive and do what you say. You will be a role model and able to ‘grasp the nettle’
Respect
- We value and support our clients and our colleagues and treat everyone with dignity and respect
- You will listen to others and value diversity
Integrity
- We work with the utmost integrity and accountability. Our stated values are reflected in our day-to-day behaviours. We set the standards in the industry and we do not cold call
- You will be open and honest, approachable, fair, and reasonable
Client focus
- We put the client first. We are passionate about what we do. We are committed to learning about our clients and their businesses so that we can add real value
- You will value our clients and be able to build effective partnerships
Teamwork
- At First4InjuryClaims, we work as one team to deliver excellent results
- You will be collaborative in your approach, share ideas, and help colleagues to achieve targets and goals
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