Lawes Consulting Group
Claims Associate
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ROLE: Claims Executive – US Casualty & Specialty Lines
LOCATION: LONDON – City
SALARY: £65,000
PURPOSE OF THE ROLE
My client is a well-established independent Lloyd’s broker with a singular focus on improving the way businesses manage risk. On a mission to reinvigorate broking, they have ambitious growth plans and are looking to add a Claims Associate to their London team.
The successful candidate will provide technical claims support across multinational and multi-layered programmes, with a focus on US casualty binders, financial lines, and property. You will be responsible for ensuring claims are valid, processed, and paid within agreed timescales, acting as a key claims advocate for clients throughout the lifecycle of each matter.
RESPONSIBILITIES
- Oversee and coordinate a portfolio of US casualty binder claims, including Professional Liability, General Liability, E&O, EPL, Crisis Management, and other specialty liability classes, ensuring effective communication between clients, TPAs, coverholders, and insurers.
- Review and assess claims information, coverage positions, and carrier responses, providing clients with clear, commercially focused advice.
- Monitor claim progress from notification to resolution, ensuring all parties meet contractual, regulatory, and service-level requirements.
- Act as a key claims advocate for clients, negotiating with insurers, TPAs, adjusters, and legal representatives to support favourable and timely outcomes.
- Demonstrate strong working knowledge of CLASS and ECF systems, ensuring efficient submission, tracking, and agreement of claims within the Lloyd’s and company markets.
- Provide claims support across financial lines (D&O, E&O, Financial Institutions, Professional Indemnity) and property, including CAT and technical industrial risks, for both direct and reinsurance placements.
- Use broking systems to produce documents and accounting entries, ensuring their accuracy.
- Liaise with colleagues across London and overseas offices to deliver a consistent and collaborative claims service.
- Participate in client reviews, renewal preparation, and underwriter and broker meetings.
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DAY TO DAY
- Managing an active portfolio of US casualty binder claims from first notification through to settlement.
- Reviewing coverage positions and drafting commercially focused advice for clients.
- Submitting and tracking claims via CLASS and ECF, maintaining data accuracy across internal systems.
- Negotiating with insurers, TPAs, adjusters, and legal representatives on behalf of clients.
- Liaising with London and overseas colleagues to ensure a consistent claims experience across the network.
- Attending client reviews, renewal meetings, and market meetings as required.
- Ensuring claims records and data are maintained in line with Lloyd’s and company market requirements.
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EXPERIENCE
- Previous experience working with US casualty binders and third-party claims is essential.
- Good working knowledge of the (re)insurance market and London systems – CLASS, ECF, and IMR.
- Knowledge of property and financial lines advantageous but not essential.
- Experience within the London Market, ideally within a Lloyd’s broker or MGA environment.
- Knowledge of Eclipse and/or ImageRight advantageous.
- Ability to manage multiple priorities, re-prioritise workloads, and meet deadlines in a fast-paced environment.
SKILLS
- Excellent communication skills with the ability to manage expectations and messaging across all stakeholders.
- Well organized with the ability to prioritize and re-prioritize workloads as demands evolve.
- Advanced Microsoft Excel and Word skills.
- A collaborative team player who is comfortable working across London and international offices.
- CII qualified or working towards qualification is advantageous.
- Commercially minded with a proactive, client-first approach.
If you have the relevant experience or know someone that does, please contact me now on 07458 162 849 or email louis.gibbs@lawesgroup.co.uk
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