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Claims Case Manager
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Bolton
Reporting To: Jasmine Davies
Description
🌟 Join Our Dynamic Team at Davies! 🌟 Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement. Here’s why you’ll love being part of our family:
🤝 Valued and Supported: You’re not just an employee; you’re a vital contributor. We appreciate your unique skills and perspectives, and we’re committed to your growth.
🛍️ Perks Galore!:
- Reward Platform: Unlock exclusive discounts at over 800 retailers. Treat yourself—you’ve earned it!
- 🌴 Time Off: Enjoy 25 days vacation (and the option to snag up to 5 extra days each year!). Work-life balance? We’ve got you covered.
- 📚 Learning Opportunities: Develop your skills, earn professional qualifications, and thrive in a culture of continuous learning.
As a Property Claims Manager based in Bolton, you’ll be the hero behind the scenes.
Key Responsibilities
Here’s what your day will look like:
🚀 Proactive Case Management: You’ll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly.
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🤝 Customer Interactions: Whether it’s clients or direct customers, you’ll handle interactions with professionalism and a dash of TCF (Treating Customers Fairly).
🌐 Third-Party Wizardry: Managing suppliers? You’ve got this! Drive cases to settlement while balancing service, cost, and time.
🎨 Craftsmanship: Your work will be top-notch, following internal processes and guidelines. Picasso would be proud.
📜 Authority and Compliance: Stick to the rules, adhere to governance, and keep data secure. You’re the claim whisperer.
🌟 Self-Development: Embrace feedback, learn, and grow. PDRs and learning courses are your secret weapons.
🤝 Team Player: Positive vibes, great teamwork, and a culture that feels like home.
Skills, Knowledge and Expertise
How We Measure Success:
- 📊 SLA Performance: You’ll ace it.
- ☎️ Phone Audit: Your phone skills? A+
- 📈 Lifecycle Metrics: You’ll own them.
- 🕵️♂️ Audit: No breaches here.
- 🌟 PDR Forms: Completed and shining.
- 🚀 Team Performance: You’re the MVP.
Requirements:
- 📜 Relevant Claims Experience
- 🎭 Good Customer Service Skills
- ⏰ Time Management Wizardry
- 🤝 Interpersonal Charm
Ready to make an impact? Apply now and let’s create something extraordinary together! 🚀🌟 #INDUKI
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Benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension matching contribution model with the following contribution rates:
- Employee 1.5%, Employer 2%
- Employee 3%, Employer 3%
- Employee 5%, Employer 5%
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Refer a Friend
- Cycle to Work Scheme
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include holiday purchase
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