Liberty Specialty Markets
Claims Client and Distribution Assistant (FTC)
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Role Title: Claims Client and Distribution Assistant
Department: Claims
Location: London
Type: Fixed Term Contract (12 months)
About the Role:
The Claims Client and Distribution Assistant plays a key support role within the Claims team, providing administrative and operational assistance that helps ensure the smooth running of day-to-day activities. This is a dynamic and highly connected position, offering exposure to a wide range of colleagues, functions, and business activities across the organisation. It provides an excellent opportunity for someone looking to start or develop a career in business development or the insurance industry, gaining valuable insight into how different areas of the business work together to deliver successful outcomes.
This role has a direct reporting line to the UK & MENA Head of Client & Broker Distribution – Claims and matrix reporting into the Client & Broker Distribution Managers (Claims BD) within the team.
About the Department & Team:
Liberty Specialty Markets Claims department handle claims through all stages from initial notification to conclusion including analysis of new notifications, coverage, liability and quantum, establishing and monitoring appropriate reserves and making claims payments as required.
Key Responsibilities:
Business Development Strategy
- Support Claims BD with the delivery of business development initiatives.
- Attend Claims BD team meetings and assist with coordinating and follow up on agreed actions and deadlines.
- Take ownership of assigned tasks, ensuring outputs are completed accurately and on time.
- Work collaboratively across teams to support joined up delivery of Claims BD priorities.
- Help identify opportunities to improve processes, outputs and ways of working across the team.
Broker and Client Relationship Support
- Support the Claims BD team in strengthening broker and client relationships through accurate information, insight and relationship management activities.
- Support the development of broker and client presentations and other claims related materials.
- Assist with delivery of Claims+ client and broker offerings.
- Assist with the internal and external promotion of the LSM claims proposition.
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Data Analysis, Reporting and Insight
- Support the Claims BD team in monitoring broker and client performance through data collection, reporting and analysis.
- Review and interpret data from sources such as Power BI, CRM systems, Excel and other reporting tools to identify trends, opportunities and areas for improvement.
- Produce clear reports, management information and insight summaries to support broker meetings, client discussions and Claims BD initiatives.
CRM Management
- Act as a key point of support for CRM usage within the Claims team, helping to monitor and encourage adoption across the Claims function.
- Assist users with CRM queries and provide basic guidance or ad-hoc training where required.
- Support the accurate recording, maintenance and reporting of broker, client and relationship information within the CRM.
Marketing Communications
- Support marketing and communications activity where relevant, both internally and externally.
- Support the planning and delivery of communications activity aligned to the Claims BD strategy.
- Maintain awareness of market conditions, broker dynamics, client feedback and relevant industry developments, sharing insights with the team where appropriate.
- Assist with the organisation and management of internal and external events
AOB
- Any other work as may be assigned by the Claims BD
- Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules, Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing.
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Skills and Experience:
- Good working knowledge of Microsoft Office, particularly Excel, PowerPoint and Word.
- Comfortable working with data, with the ability to review information, identify key points and present findings clearly.
- Strong attention to detail, accuracy and good numeracy skills.
- Well organised, with the ability to manage tasks, deadlines and priorities effectively.
- Good written and verbal communication skills.
- Able to establish and develop relationships at varying levels with internal and external stakeholders.
- A self-starter, with initiative and drive, and the ability to devise creative solutions, solve problems and follow through to achieve results.
- Curious, keen to learn and take ownership of tasks.
- An interest in insurance, claims, business development, marketing or data analysis.
About Liberty Specialty Markets (LSM)
Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.
Our people are key to our success. That is why “Put People First” is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:
- Offering a vibrant and inclusive environment and committing to their career development.
- Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
- Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
- A supportive culture, which includes promoting a healthy work-life balance and working flexibly.
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