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Primary Details
Time Type: Full time
Worker Type: Employee
An exciting opportunity has arisen to join QBE's Claims Procurement & Outsourcing Team. This unique role offers exposure to supplier governance, procurement, outsourcing, delegated authority management, and strategic supplier oversight.
Claims Controller
Claims Procurement & Outsourcing (CPO)
Location: Leeds/hybrid
The Opportunity
An exciting opportunity to join QBE's Claims Procurement & Outsourcing Team, offering exposure to supplier governance, procurement, outsourcing, delegated authority management, and strategic supplier oversight.
Working within a high-profile team, you'll support the onboarding, governance, and ongoing management of claims suppliers across multiple territories and product lines. Partnering with Underwriting, Claims, Legal, Compliance, Finance, TPRM, and third-party suppliers, you'll help ensure outsourced claims arrangements deliver strong customer outcomes, effective governance, and commercial value.
This is an excellent opportunity for an ambitious individual looking to develop their commercial, procurement, and supplier management expertise while gaining valuable experience in delegated authority and outsourced claims operations.
Please note - Applicants must have the right to work in the UK as visa sponsorship is not available for this role.
Your new role
- Manage the onboarding of new claims suppliers, delegated claims authorities (DCAs), and outsourced claims arrangements, ensuring completion of due diligence and governance requirements.
- Conduct supplier risk assessments, analyse supplier information, and provide recommendations to support informed decision-making.
- Monitor onboarding, governance, and audit actions through to completion, escalating risks, issues, or compliance concerns where appropriate.
- Support regulatory and internal governance compliance across supplier management and claims outsourcing activities.
- Assist in managing supplier relationships throughout the supplier lifecycle, including performance reviews, service levels, and continuous improvement initiatives.
- Analyse management information, operational performance data, and key metrics to identify trends, risks, and opportunities for improvement.
- Support governance reviews, technical audits, and supplier action plans to enhance supplier performance and service quality.
- Draft, negotiate, and administer supplier contracts, renewals, variations, and terminations, maintaining accurate contract records and governance documentation.
- Monitor supplier contractual obligations, key deliverables, and commercial performance, supporting supplier reviews and negotiations.
- Support the oversight of delegated claims authority arrangements, binder renewals, loss fund controls, and governance activities across multiple jurisdictions.
- Assist with supplier sourcing, procurement exercises, market reviews, benchmarking, and category management initiatives to drive value and cost effectiveness.
- Produce governance reporting and management information, monitor supplier risks and audit outcomes, and contribute to continuous improvement across the Claims Procurement & Outsourcing function.
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About You
- Experience within insurance, claims, supplier management, procurement, delegated authority, or outsourced service environments.
- Experience within delegated claims authorities, TPAs, outsourced claims operations, Lloyd's, or the London Market, and/or relevant professional qualifications (CIPS, ACII, or equivalent) would be beneficial.
- Comfortable reviewing and interpreting data, performance metrics, and management information to support business decisions.
- Strong stakeholder management skills, with experience building effective relationships across operational and business teams.
- Strong attention to detail, with a focus on governance, compliance, and process improvement.
- Knowledge of supplier governance, due diligence, contract management, audits, or supplier performance frameworks would be advantageous.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As well as the benefits below, we also offer an extensive choice of other options to suit you!
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working - balancing work and life is important, so our flexible working opportunities are open to all, this can include part-time, job share, and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
- Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation, or how you become a parent.
- Short-term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad.
- Sustainable investing – we believe sustainable integration is important for long-term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
- Cycle-to-Work – benefit from regular exercise while making your commute greener and cheaper, select, and bike or accessories up to the value of £5,000.
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To learn more about benefits of working with us, click Rewarding our people - QBE European Operations.
Awards & Recognition
We value our employees' experience with us and are proud to have been recognized for the following awards:
- Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity, and Inclusion Initiative of the Year
- Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee
To learn more about our achievements, click here.
How to Apply
If you’re looking for a career that combines your expertise and your empathy, click Apply today.
Your career. At the heart of it.
Skills:
- Analytical Thinking
- Communication
- Critical Thinking
- Financial Management
- Intentional collaboration
- Managing performance
- Negotiation
- Operations Management
- Problem Solving
- Risk Management
- Stakeholder Management
- Strategic Sourcing
- Succession Planning
- Supplier Management
- Supply Management
How to Apply:
To submit your application, click "Apply" and follow the step-by-step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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