Unum
Claims Coordinator
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Posting End Date: September 29
Who are we?
We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
The role
Role: Claims Coordinator (Open to entry-level)
Location: Dorking or Basingstoke (Hybrid, 8 days per month in office)
Salary: £26,000
What will you be doing?
At Unum, we're here to support people through some of life's most challenging moments. As a Claims Coordinator, you'll play a key role in helping customers access the support they need, delivering excellent service with empathy, accuracy, and professionalism.
This is a fantastic opportunity for someone looking to build a career in a thriving sector with ample opportunity to grow. Previous claims experience isn't required so if you're organised, customer-focused, and eager to learn, we'd love to hear from you.
What you'll be doing
- Registering new claims accurately and efficiently
- Managing customer and broker enquiries via email and telephone, so confidence in speaking to people is key
- Providing excellent customer service and keeping customers informed throughout the process
- Processing claims related administration and correspondence
- Supporting the management of long-term claims by reviewing ongoing cases
- Updating customer records and maintaining accurate information across multiple systems
- Managing shared mailboxes and workflow queues to ensure service levels are met
- Supporting colleagues across the wider Claims team with a variety of administrative tasks
- Looking for opportunities to improve processes and enhance the customer experience
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What we're looking for
We're more interested in your potential than your previous industry experience. To be successful in this role, you'll bring:
- Experience providing great customer service, whether face-to-face, over the phone, or via email
- Excellent attention to detail and accuracy
- Strong organisational skills and the ability to manage multiple priorities
- Confidence learning new systems and processes
- Good communication skills, both written and verbal
- A positive, team-focused attitude
- Good working knowledge of Microsoft Office applications
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Whether you've worked in retail, hospitality, administration, contact centres, customer service, or you're a recent graduate looking for your first professional role, this could be an excellent next step.
Why join us?
At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.
As a part of our commitment to creating an inclusive workplace, we actively encourage applications from those with disabilities and those with long-term health conditions.
If you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme.
If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careers@unum.co.uk.
We are proud to be a Disability Confident Employer.
Company: Unum UK
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London