Are you looking to build a rewarding career within the financial services sector? Whether you're an experienced Claims Handler or someone with exceptional customer service skills who is eager to learn, we'd love to hear from you.

We're recruiting for a well established and growing financial services business that is passionate about investing in its people. Known for its friendly culture and collaborative approach, this is a business where your personality, enthusiasm and willingness to develop are just as important as your experience.

The Role

As a Claims Handler, you'll be a key point of contact for customers, supporting them throughout the claims process and ensuring they receive a professional, empathetic and efficient service from start to finish.

Working alongside an experienced team, you'll manage claims, communicate with customers and third parties, maintain accurate records and ensure each case is progressed effectively. You'll also have the opportunity to develop your knowledge and build a long term career within a professional financial services environment.

Key Responsibilities

• Manage claims from initial notification through to resolution
• Build positive relationships with customers and relevant third parties
• Keep customers informed throughout the claims journey, providing an excellent level of service at every stage
• Handle enquiries professionally and ensure queries are resolved efficiently
• Maintain accurate and up-to-date records and documentation
• Progress claims efficiently while following company procedures and compliance requirements
• Liaise with relevant parties to obtain information and ensure claims are progressed promptly
• Work collaboratively with colleagues to deliver the best possible customer experience