Field Based Claims Executive

We are on the hunt for a field-based Claims Executive who will have responsibility for focusing on mid-market client claims for all client segments within their specified area of the business. You will also be responsible for managing the claims efficiently and effectively, helping clients analyze claims data, providing forecast and risk management oversight, interpreting trends, navigating complex loss, and strengthening the offering of our total commitment to each of our clients and colleagues, being client-centric and collaborative. Acting as the key conduit between clients and broking teams, TPAs and insurers, ensure effective management of claims, where the role is highly client-facing.

These roles are required to cover the following geographical areas, where the majority of the role will be based: Scotland and NI North West, Central, and the South East of England.

Main Responsibilities

• Focus on Large Client Management: In the mid-market proposition for all client types, maintaining all the required standards of our claims service delivery by adhering to Group Procedures for claims as set out in both the Claims Operational Procedures Manual and Acturis Best Practice Guide.
• Claims and Incident Analysis: Analyze client claims data for claims defensibility and risk management assistance.
• Reviewing and Analyzing Industry Trends: Proactively focus clients with preventative measures by reviewing and analyzing similar industry trends.
• Arrangement and Management of Client Claim Review Meetings: Be proactive in arranging and managing regular client claim review meetings, fully prepared and produce accurate up-to-date claims MI for the purpose of such meetings.
• Support Account Executive and Broking Teams: Support the Account Executive and broking teams, in person/virtually as required, at renewal meetings, new business/prospect meetings, and be their technical referral point.
• Produce Claims Information and Reports: Produce claims information and reports for client renewals and claims reviews, in good time and within specified deadlines.
• Collaborate with Colleagues: Collaborate with colleagues in both broking and new business teams to ensure the provision of superior quality claims data, provision of our claims proposition to both existing clients and any prospective clients, driving for excellent client retention and supporting new business wins.
• Accurate Recording of Claims Details: Ensure all claims details are recorded accurately and in accordance with procedural guides on the relevant PAS system.
• Proactively Deal with All Claims: Proactively deal with all claims, promptly alert your line manager, conduct colleagues to any complaints, conflicts of interest, and Errors & Omissions (E&Os), in line with Group Policy and procedures, reaching out to our Complex claims leader where appropriate.