Merlin Insurance Brokers
Claims Handler
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Company Description
Merlin Insurance Brokers is an owner-run, independent commercial insurance firm that focuses on the built environment, from concept to completed asset. The company combines traditional broking principles with specialist teams in property, construction, and consultancy, offering best-in-class sector knowledge and experience. Based in the heart of the City of London, Merlin provides market reach comparable to large international brokers while maintaining a highly personal, expert-led service. The team emphasizes proactive risk mitigation, viewing insurance as a strategic enabler of commercial growth rather than a mere expense. Applicants can expect an entrepreneurial, client-focused environment where asking the right questions and tailoring cover to each client’s ambitions is central to the work.
Role Description
This is a full-time hybrid Claims Handler role based in the London Area, United Kingdom, with flexibility for some work from home. The Claims Handler will manage end-to-end claims processes, including notification, validation, investigation, and settlement across a range of commercial insurance lines. Daily responsibilities include liaising with clients, insurers, and other stakeholders, providing clear updates on claim progress, and ensuring timely resolution in line with policy terms and regulatory standards. The role involves documenting claims accurately, maintaining comprehensive records, and identifying patterns or emerging risks to support broader claims management strategies. The Claims Handler will also contribute to continuous improvement of claims procedures and collaborate closely with broking and account management teams to deliver a consistent, high-quality client experience.
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Qualifications
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- Strong claims handling and claims management skills, with experience managing end-to-end commercial insurance claims.
- Knowledge of insurance claims processes and a solid understanding of general insurance principles and policy wordings.
- Effective communication skills, including the ability to explain complex claims issues clearly to clients and stakeholders.
- Attention to detail, sound judgment, and problem-solving abilities in assessing coverage, liability, and claim outcomes.
- Experience working with brokers, insurers, loss adjusters, or similar stakeholders in the insurance sector.
- Proficiency in using claims management systems and standard office software (e.g., Excel, Word, email platforms).
- Ability to work both independently and collaboratively in a hybrid environment, managing time and workload effectively.
- Relevant professional qualifications (e.g., progressing toward or holding CII certification) are beneficial.
- Prior experience in commercial lines or property/construction-related insurance claims is an advantage.
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