Car Call
Claims Handler
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Company Description
Car Call provides comprehensive post-accident support for drivers involved in non-fault incidents, helping to reduce stress and complexity after a collision. Customers benefit from no excess charges and protection of their no-claims bonus, as claims are not made through their own insurer. The company offers free legal advice for any injury or discomfort, including recovery of out-of-pocket expenses and medical costs. Car Call arranges vehicle collection, comparable replacement cars, and repairs at approved centres to ensure a “good as new” standard. Throughout the process, trained claims management specialists keep customers informed, aiming to minimize the impact of a stressful event.
Role Description
This is a full-time Claims Handler role with a hybrid work arrangement, based in the Greater Cheshire West area, with some work-from-home flexibility. The Claims Handler will manage non-fault motor claims from first notification of loss through to resolution, ensuring a smooth, efficient, and empathetic experience for customers. Daily responsibilities include:
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- Assessing claim details
- Liaising with drivers, insurers, repair centres, and legal partners
- Maintaining accurate records in internal systems
- Coordinating vehicle collection and replacement
- Monitoring repair progress
- Updating customers at key stages
- Identifying potential recovery opportunities for costs
- Supporting compliance with internal policies and industry regulations
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Qualifications
- Strong skills in Claims Handling and Claims Management to oversee cases from initiation to closure.
- Excellent Communication skills, including clear verbal and written communication and active listening.
- Experience with Insurance Claims and general Insurance processes, ideally within motor or personal injury contexts.
- Good organizational and time-management abilities, with attention to detail and accurate record-keeping.
- Customer-focused skills, demonstrating empathy, professionalism, and resilience when dealing with distressed or upset drivers.
- Relevant experience in claims, insurance, or legal support is beneficial, along with familiarity with claims management systems and basic IT proficiency.
- A high school diploma or equivalent is required; further education or industry qualifications (e.g., in insurance or claims management) are an advantage.
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