Claims Handler

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Job Title: Commercial Claims Handler

Location: Belfast

Salary: Negotiable

Reporting to: Executive Director - Claims

Job purpose:

Managing all classes of Commercial Claims as required within the Claims Team. Working closely with all relevant parties to ensure everyone involved is fully aware of status updates and are providing additional information as needed

To provide a complete professional service to all clients whilst always maintaining regulatory compliance.

Other Key accountabilities:

Specific duties and responsibilities include, but are not limited to, the following:

• Deliver planned performance and service standards to ensure customers are provided with an excellent customer experience in addition to being innovative and proactive when dealing with all aspects of customer & third-party claims.
• Provide clear and accurate claims advice to clients and people claiming on their policies.
• Ensure clients understand the terms and the extent of the cover provided in line with industry regulations.
• Project manage claims on a case load basis – from FNOL to completion.
• Work within set budgets and timeframes.
• Liaise with policy holders and insurance companies on a daily basis.
• Keep an efficient diary system to ensure pro-activity.
• Manage client’s expectations at all times.
• Identify potential cover issues or indicators of fraud and acting in accordance with company stated guidelines to deal with such claims.
• Develop and maintain networks/formal channels within and outside the Company to gain information and develop own breadth of awareness and understanding.
• Ensure the adherence to company policies and procedures.
• Liaise with the Corporate Team to deal with all claims and provide information on the impact on future business.
• Ensure the highest standards of customer care and service.
• Provide less experienced staff with support (i.e. technical and underwriting expertise) as and when required.
• Create and update both computer and paper-based records.
• Carry out periodical reviews on systems and processes currently in place within own areas of responsibility to improve efficiency going forward.
• Keep abreast of and assess the impact of external (such as legal and regulatory) changes as they relate to the role.
• Carry out such other duties and responsibilities as the Board may request from time to time.