Personal Group
Claims Handler
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Job Title: Claims Handler
Location: Milton Keynes – Hybrid 2 days a week.
Salary: £27,600 – £29,000 DOE
Contract Type: 12 Month Fixed Term Contract
About the Role
We’re looking for someone who’s passionate about delivering an outstanding customer experience.
As a Claims Handler, you’ll manage claims with accuracy, efficiency, and professionalism. You’ll play a key role in supporting our customers, building meaningful relationships, and ensuring every interaction reflects the high standards our clients expect.
What You’ll Be Doing
We’re looking for a detail-oriented and customer-focused individual who can bring the following experience and capabilities to our team:
- Skilled in resolving customer enquiries and complaints effectively, often at the first point of contact.
- Experience communicating effectively with a wide range of internal and external stakeholders, handling enquiries, and delivering clear, accurate information.
- Ideally previous experience working in a claims handling environment, with a strong understanding of claims processes and customer needs.
- Demonstrated ability to complete tasks requiring a high level of accuracy and attention to detail.
- Experience in requesting, collating, analysing, and interpreting medical and other technical documentation.
- Confident working with numbers, with an intermediate level of numeracy to accurately calculate premiums, claim payments, and compile statistical or management data.
- Comfortable handling both inbound and outbound customer service calls in a fast-paced environment.
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About You
- Ability to establish and maintain good working relationships built on trust and the ability to challenge.
- Ability to perform well under pressure and manage conflicting priorities.
- Strong Stakeholder Management skills with excellent written English and strong verbal communication skills, delivering to a varied audience and in different mediums.
- Microsoft Office skills including Excel and Word.
- Customer focus – the genuine desire to understand customer needs and respond in a customer-focused manner, exceeding expectations where possible.
So, what’s in it for you?
- Minimum of 25 day holiday rising with service and option to purchase more
- Private medical insurance and practical health plan
- Free travel insurance
- Enhance maternity and paternity leave
- Online GP
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page - https://personalgroup.teamtailor.com/
Do you live our values?
Passion
Bringing energy and enthusiasm to your work every day. We value people who are motivated, engaged, and excited to make a difference.
Pace
We move with purpose, staying focused and efficient to get things done while maintaining high standards. We value action and smart decision-making to drive progress.
Professionalism
It’s not just about what we do, but how we do it. We approach every task with integrity, respect, and a commitment to delivering our best work.
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Diversity, Inclusion & Flexibility
Personal Group is proud to be an inclusive employer and welcomes applications from people of all backgrounds and experiences. We support flexible working where possible, with core hours typically between 10:00–16:00 and remaining hours worked to suit individual needs. We are committed to making adjustments and providing accommodations throughout the recruitment process and employment, ensuring those with caring responsibilities, disabilities, or health conditions are fully supported. If you require any adjustments, please contact our Recruitment Team, we’re here to help.
About us
At Personal Group, we are a leading UK provider of employee benefits and health insurance. Since the 1980s, we have been on a mission to revolutionise insurance and employee benefits, and while our business has evolved over the past four decades, our commitment to supporting people and businesses has remained constant.
Today, we are focused on improving employee health, wellbeing, and engagement, working towards our vision of being “the champion of affordable benefits, keeping businesses and their employees happy, healthy and protected.” Our culture is shaped by our core values of Pace, Passion and Professionalism, which guide how we work together, support our customers, and deliver when it matters most.
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