Taurus Risk Management
Claims Handler
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Company Description
Taurus Risk Management is a directly FCA-regulated insurance brokerage based in the City of London. We work with UK businesses and private clients to implement effective insurance strategies that ensure key risks are properly protected at the right price. Our approach focuses on practical solutions that meet each client's specific requirements.
Role Description
This is a full-time hybrid role based in the London area, with some flexibility to work from home.
The Claims Handler will be the go-to contact for our clients when they need to submit a claim, managing the process from first notification through to settlement and ensuring clients are properly supported and kept informed at every stage.
You'll work predominantly across commercial property and casualty claims, managing each one proactively, liaising with insurers and loss adjusters, and pushing for fair, prompt outcomes. The role also includes producing quarterly claims reporting for certain clients, so accuracy, attention to detail, and clear presentation of claims data are essential. The claims service is central to what we deliver at Taurus, and this role carries real ownership of it.
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Key Responsibilities
- Act as the primary point of contact for clients submitting claims, guiding them through the process from notification to settlement
- Manage a caseload of predominantly commercial property and casualty claims, keeping all parties updated throughout
- Register, document, and progress claims accurately within Acturis
- Liaise with insurers, loss adjusters, and other third parties to drive claims towards fair and timely resolution
- Challenge insurer decisions and negotiate on behalf of clients where appropriate
- Prepare and deliver quarterly claims reports for designated clients, including claims experience summaries and trends
- Keep brokers and directors informed of significant claims and potential issues on their accounts
- Maintain accurate, complete claims records to support renewal negotiations and client advice
- Ensure compliance with FCA regulations and internal company procedures
Qualifications & Experience
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- 5+ years' experience in retail insurance claims handling, within a brokerage or insurer
- Strong knowledge of commercial property and casualty claims processes
- Confident and experienced using Acturis
- Comfortable producing client-facing claims reports and presenting claims data clearly
- Excellent accuracy and attention to detail, with strong organisational skills
- A clear, professional communicator who can support clients through difficult situations
- Positive, proactive approach to supporting both clients and colleagues
Why Taurus Risk Management
We're a growing, forward-thinking brokerage with a focus on expertise, integrity, and client service. This role offers genuine ownership of the claims experience we provide our clients, alongside the opportunity to join a professional yet friendly team and develop a long-term career in a respected London brokerage.
If you're an experienced claims professional who takes pride in delivering outcomes for clients and wants to be part of a dynamic, growing firm, we'd love to hear from you.
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