Job Description

Manage a portfolio of property claims to conclusion, ensuring compliance with service level agreements and meeting key performance indicators.

Responsibilities

• Maintaining expected case load of property claims.
• Examining claims forms, policies and endorsements, client instructions and other records to determine coverage.
• Investigating claims by conducting office-based analysis of physical damage details, interviewing claimants, and comparing claim information with evidence.
• Providing support and advice to policy holders with respect to their claims.
• Setting loss reserves.
• Preparing first reports by collecting and summarising information required.
• Where possible settling claims after determining liability, client’s instructions, and authority levels.
• Controlling claim costs.
• Type client reports in an accurate and timely manner.
• Adhere to insurer client Service Level Agreements and processes.
• Update Claims Management System as required.
• Effectively deal with service/product replacement providers.
• Comply with and maintain Service Level Agreements and Key Performance Indicators.
• Maintaining company reputation and insurance product integrity by complying with federal and state regulations and service standards.
• Process daily outgoing mail in a timely manner.
• Archive files and retrieve archived files on request.
• Maintaining professional and technical knowledge through continuing education.
• Providing assistance to other offices in the event of a Catastrophe, as required.