Find an apprenticeship
Claims Handler Apprentice
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Claims Handler Apprentice
NFU MUTUAL (SERVICE COMPANY) LIMITED
Warwickshire (CV37 7BJ)
Closes in 10 days (Friday 9 October 2026)
Posted on 28 September 2026
Summary
In this role, you'll join our Large Corporate Insurance department handling complex motor, property and liability claims for some of our biggest clients. Whether it’s assessing liability, preventing fraud, or supporting customers, you'll play a vital role in protecting our clients and maintaining our reputation for outstanding service.
Wage
£25,000 a year
Minimum wage rates (opens in new tab)
Annual bonus (up to 10% of salary)
Training course
Insurance practitioner (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm. 35 hours a week
Start date
Monday 4 January 2027
Duration
1 year 3 months
Positions available
4
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Claims Apprentice, you'll play an important role in supporting our Large Corporate Insurance (LCI) clients by investigating and processing claims. You’ll apply sound judgement to help prevent loss and fraud, ensuring fair outcomes and delivering excellent customer service.
Throughout the apprenticeship, you’ll be immersed in a variety of work placements that will give you a broad understanding of the business. These placements are designed to help you build technical knowledge, develop core professional skills, and contribute meaningfully to team objectives. This journey is designed to build your skills, confidence, and career in insurance.
As part of the scheme, you’ll gain a recognised insurance qualification (Cert CII) and complete a structured development programme designed to set you up for success. Off-the-job training will follow the time allocations outlined in the Occupational Standard, plus plenty of support from your manager, mentor, and a dedicated programme lead to guide you from day one through to your end point assessment.
In your first few weeks, you’ll focus on learning the ropes – getting to know the NFU Mutual processes and LCI team ways of working, getting to know your future team leader and understanding the type of work you’ll be getting involved with.
As your confidence grows, you’ll start to get more hands-on– shadowing current team members to get a real insight in what it’s like to manage claims. You’ll work closely with a dedicated trainer who will work with you to grow your skills in liaising with customers, how to effectively use our systems and achieving the key milestones in your development.
You’ll also complete the Certificate in Insurance as part of the Level 3 Insurance Practitioner Apprenticeship. As you progress, you’ll develop specific regulatory and technical knowledge that will enable you to contribute effectively to your placement area. You’ll also gain hands-on experience in assessing and evaluating claims, appointing suppliers and experts where needed, and keeping relevant parties informed while maintaining high customer service standards.
During training, you’ll spend more time in the office to help you settle in, with more hybrid working available afterwards. You’ll also have one day a week to focus on your apprenticeship, which you can do from home.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
You’ll join a friendly, supportive team, many of whom started in the same way.
Where you'll work
Tiddington Road
Stratford-Upon-Avon
Warwickshire CV37 7BJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DAVIES LEARNING SOLUTIONS LIMITED
Training course
Insurance practitioner (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents:
- Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
- Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
- Analyse data to make evidence-based decisions.
- Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
- Apply appropriate method of communication for audience and circumstances.
- Records, verifies, maintains and where appropriate, shares information.
- Compliant with relevant governance, policies and procedures.
- Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
- Balances competing priorities in order to meet deadlines.
- Builds and maintains positive relationships.
- Work as part of a team to help achieve results.
- Identify potential claims fraud and determine the correct action to prevent loss.
- Manage insurance claims and/or payments within the limits of responsibility in line with policies and procedures.
- Identify and manage insurance risks within the limits of responsibility in line with policies and procedures.
- Recommend insurance and premiums decisions within the limits of responsibility and in line with organisational policies and procedures.
- Gather and interpret relevant information to provide a return on insurance decisions.
- Match client’s needs with available insurance products and services.
- Optimises the potential return on insurance decisions within the scope of own role by identifying and positioning the client’s case with the insurer.
- Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
- Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
- Analyse data to make evidence-based decisions.
- Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
- Apply appropriate method of communication for audience and circumstances.
- Records, verifies, maintains and where appropriate, shares information.
- Compliant with relevant governance, policies and procedures.
- Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
- Balances competing priorities in order to meet deadlines.
- Builds and maintains positive relationships.
- Work as part of a team to help achieve results.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Training schedule
Insurance Practitioner Level 3 Apprenticeship.
Requirements
Essential qualifications
- GCSE in: any 2 subjects additional to Maths and English (grade 4/C or above)
- Maths and English (grade 4/C or above)
- A Level in: at least 2 (or equivalent qualifications) (grade Predicted grades considered)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Team working
- Customer Focus
- Resilience and Initiative
- Confidence using computers
- Customer Service experience
About this employer
We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”. Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform. Additionally, we were named in the LinkedIn Top Companies 2026 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.
We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.
https://careers.nfumutual.co.uk/ (opens in new tab)
Company benefits
- Contributory pension scheme
- 25 days annual leave + bank holidays
- Family Friendly policy
- High Street savings
- Gym Membership contribution
- Health and Well-being plan
- Employee Volunteering
- Refer a Friend Bonus Scheme
- Life Assurance
- Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions. You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
You’ll be joining on a fixed-term contract for the duration of the apprenticeship, but providing you complete the programme and meet expectations, you’ll have a clear path to a permanent role and long-term career opportunities.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills