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Claims Handler – General Insurance / 6-12 month FTC – Remote
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Technical Claims Handler / Claim Handler / General Insurance / Motor / Home / GI / CII / Remote / UK / United Kingdom (Must have full RTW in the UK without sponsorship)
£30,000 – £35,000 + Excellent Benefits | Fully Remote | 6–12 Month FTC | Immediate Start
We’re working with an established and growing General Insurance business that is looking to appoint an experienced Claims Handler on a 6–12 month fixed-term contract, with an immediate start available.
This is a great opportunity for someone with around 2–5 years’ General Insurance claims experience, ideally across Motor and/or Home Insurance, who is looking to build on their technical knowledge and gain further experience within a supportive and professional claims environment.
The Role
You’ll be responsible for managing a portfolio of claims from notification through to resolution, ensuring customers receive a high-quality service while claims are handled accurately, efficiently and in line with policy terms and regulatory requirements. You’ll have the opportunity to deal with a broad range of claims, developing your technical understanding and working closely with customers, insurers, brokers, loss adjusters and other third parties.
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Your responsibilities will include:
- Managing a portfolio of Motor and/or Home insurance claims.
- Reviewing claims and assessing policy coverage and liability.
- Investigating claims and reviewing supporting documentation and evidence.
- Liaising with customers, brokers, insurers and third parties.
- Negotiating settlements where appropriate.
- Identifying potential fraud, exaggeration or inconsistencies and escalating where required.
- Managing customer queries and potentially disputed claims.
- Maintaining accurate claims records and documentation.
- Ensuring claims are handled in line with FCA requirements and internal procedures.
- Supporting the wider claims team with technical queries and case management.
About You
We’re looking for someone with 2–5 years’ experience within General Insurance claims, ideally with exposure to Motor and/or Home Insurance. You don't need to be a fully-fledged technical claims expert — we're looking for someone with a solid grounding in claims who is confident managing their own caseload and keen to develop their technical expertise.
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You'll ideally have:
- 2–5 years’ experience in General Insurance claims.
- Experience within Motor, Home or broader Personal Lines claims.
- Good understanding of policy coverage and claims processes.
- Strong investigation and decision-making skills.
- Excellent customer and stakeholder communication.
- Good attention to detail and organisational skills.
- The ability to work independently in a fully remote environment.
- CII qualifications or progress towards them would be advantageous.
What's In It For You?
- £30,000 – £35,000 salary, depending on experience
- 6–12 month fixed-term contract
- Immediate start
- 100% remote working
- Excellent benefits package
- Generous annual leave
- Pension
- Life assurance
- Professional development and training
- Opportunity to develop your technical claims experience
- Potential for longer-term opportunities within the business
If you’re an experienced Claims Handler with 2–5 years’ General Insurance experience and are available for an immediate start, this could be an excellent opportunity to join a growing insurance business on a fully remote basis.
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