Description

Role overview

The team

The Claims Handling Department provides an outsourced managed claims service for leading professional indemnity insurers. The team adjusts claims made against professionals on behalf of leading insurers, acting under delegated authority levels for pre-litigated matters from first notification of loss to resolution. Our Claims Handling Department provides significant value to the wider RPC law firm through the provision of referrals and is an important aspect of the firm's insurance business and future strategy.

The team is based in RPC's Bristol office at Bridgewater House. This role will be based in Bristol, and travel to the London office, may be required from time to time.

The role

We have an opportunity for a Claims Handler to join a growing team that handles claims made against professionals on an outsourced basis. Working with the Head of Claims and other team members, you will be responsible for a technical and efficient delivery of service. You can expect to run a caseload where you will review and investigate cover, assist insured professionals, respond to claims and report to Insurers where necessary, including identifying, investigating, and reporting potential issues.

In Addition, You Can Expect To

• Assist Insureds to respond appropriately to complaints and claims, investigating externally where appropriate and considering at an early stage the merits and value of claims.
• Negotiate settlement of claims within the delegated authority. Working efficiently, commercially, and equitably in line with delegated authority.
• Understand the internal SLA's and KPI's of the team and ensure adherence to these standards.
• Understand Insurer requirements and comply with Insurer SLA's and KPI's.
• Responsible for the proactive management of a caseload to avoid unnecessary litigation and ensure effective resolution.
• Responsible for maintaining and ensuring the completeness, accuracy, quality, and integrity of data on the electronic case management system for your caseload.
• Supporting monthly and ad hoc reporting to Insurer clients.
• Ensure a consistent approach to client claims and implementing Insurers' reserving policies, so that claims are dealt with fairly and costs are properly controlled, supported by the use of the most appropriate approved external suppliers.
• Identify trends and escalating risk information to the Head of Claims and Insurers where appropriate, to help manage the profitability of the work portfolio.
• Take ownership for self-development and keep up to date with changes in the profession, ensuring you are able to provide market leading solutions.
• Ensure that quality assurance standards are achieved, and procedures followed to agreed standards.