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Job Title: Claims Handler
Req ID: 61186
Job Function: Legal and Governance
Posting Start Date: 28/07/2026
Posting End Date: 07/08/2026
Division: Openreach
Job Location: GBR Sheffield Endeavour
Advertised Salary: Competitive
Hybrid Working - 3 days in the office, 2 days working from home
About This Role
As a Claims Handler, you'll play a key role in managing a caseload of network damage claims on behalf of BT and Openreach, overseeing both pre and post-billing activities. You'll support Openreach's strategic objectives and continued development, while contributing to team success through effective cash collection and the reduction of aged debt, helping deliver against recovery targets.
What You'll Be Doing
- Proactively manage a caseload through the pre- and post-litigation stages, ensuring cases are progressed efficiently through to conclusion.
- Prepare and progress billing claims on behalf of BT and Openreach, maintaining ownership of claims throughout the recovery process.
- Contribute to team billing and recovery targets by achieving individual performance objectives and supporting cash collection activities.
- Investigate liability and collate evidence from solicitors, insurers, loss adjusters and key stakeholders to support accurate billing, successful claim recovery and satisfactory settlements.
Essential Skills/experience
- Claims handling expertise with proven experience of independently managing a high-volume caseload, progressing claims through investigation, recovery and settlement stages.
- Litigation and legal knowledge, including a sound understanding of the Civil Procedure Rules, experience drafting statements of case and witness statements, and preparing for and attending final hearings.
- Investigation and stakeholder management skills, with experience gathering and assessing evidence from internal stakeholders and third parties, alongside a good working knowledge of GDPR/Data Protection legislation and its practical application within a regulated environment.
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Desirable Skills/experience
- Strong communication and stakeholder engagement skills, with the ability to build effective relationships and deliver positive customer outcomes.
- Excellent organisational and time management skills, capable of managing multiple priorities, meeting demanding deadlines and working effectively in a fast-paced environment.
- Proficiency in Microsoft Office applications, with the ability to confidently use tools such as Outlook, Word and Excel to manage workloads and maintain accurate records.
- Proactive and self-motivated approach, with the ability to work independently, take ownership of tasks and identify opportunities to improve performance and outcomes.
Our Package
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
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You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Openreach Overview
Openreach is the UK’s leading digital infrastructure business, responsible for building and maintaining the fixed network that connects millions of homes and businesses across the country. While wholly owned by BT Group, Openreach is a legally separate, independently governed business, with its own strategy and operating model. Openreach’s customers are the 600+ communications providers who sell phone, broadband and Ethernet services to UK homes and businesses.
Right now, Openreach is building the UK’s largest full fibre broadband network. It’s on track to reach more than 25 million premises by December 2026 and it’s laying the foundations for the country’s connectivity for decades to come. This is nationally significant work, supporting economic growth, regional development and everyday life for millions of people.
Operating in a highly regulated environment, Openreach works closely with industry partners, governments and communities to deliver a network that’s reliable, fair and future ready. We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to better deliver for our colleagues, our customers, our stakeholders and the country. Joining Openreach means playing a direct role in one of the UK’s most ambitious infrastructure programmes, with real purpose, independence and impact.
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