SBS Insurance Services Limited
Claims Handlers / All commodities.
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Company Description
SBS Insurance Services Limited provides digital claims solutions to leading UK household insurers, combining innovative technology with in-house claims handling expertise and a UK-wide network of technical specialists. The company delivers award-winning service across all household contents, including flooring, furniture, jewellery, electricals, and leisure items. SBS is recognized for fast, cost-effective solutions and strong customer satisfaction, reflected in its high Trustpilot rating. The team manages replacement of a wide range of contents, personal possessions, and gadgets, from carpets and jewellery to IT equipment, smartphones, TVs, fridges, and audio systems.
Role Description
This is a full-time hybrid role based in Cannock, with a mix of office and home working. The Claims Handler (All Commodities) will manage end-to-end household insurance claims across a broad range of contents and personal possessions, ensuring accurate assessment, validation, and resolution. Day-to-day responsibilities include:
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Reviewing claim documentation
- Liaising with policyholders, insurers, and internal technical specialists
- Arranging repairs or replacements in line with policy terms
- Updating claim records in digital systems
- Maintaining service-level agreements
- Providing clear, empathetic communication to customers throughout the claims journey
The role involves contributing to continuous improvement of processes, supporting quality assurance activities, and upholding regulatory and company standards.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Qualifications
- Excellent Communication skills, with the ability to explain decisions clearly, manage expectations, and handle challenging conversations professionally.
- Attention to detail, numeracy, and the ability to interpret reports, invoices, and supporting evidence accurately.
- Comfort with digital tools and claims systems, including data entry, case management software, and standard office applications.
- Proactive, organized approach, with the ability to manage a varied caseload, prioritize tasks, and meet deadlines.
- Customer-focused mindset, demonstrating empathy, fairness, and a commitment to delivering high-quality service.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location