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Claims Handling Administrator Apprentice
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About the Role
A great opportunity to join a growing team as a Claims Handling Administrator Apprentice. Working with the Administration Manager, Team Leaders, and other team members, you will be responsible for a technical and efficient business process administration support service to the Claims Handling Department.
About the Team
The Claims Handling Team provides outsourced managed claims service handling professional indemnity schemes on behalf of leading insurers. The team provides significant value to the wider RPC law firm through the provision of referrals and is an important aspect of the firm’s insurance business and future strategy.
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Main Responsibilities
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- Assisting team members with administrative tasks, including:
- Opening new matters and inputting data into the claims management system
- Sending acknowledgements
- Conducting conflict searches
- Assisting with diary management
- Ensuring that all basic administrative tasks are completed accurately and timely, i.e. filing, scanning, making/receiving telephone calls, dealing with enquiries, etc.
- Dealing with financial matters, for example, arranging and processing payments, dealing with billing and accounts queries, recording and updating financial information, etc.
- Capturing and collating required Management Information, for performance management, client reporting, Service Level Agreements, etc.
- Liaising with insurers and brokers to request full policy information
- Ensuring policies, proposal forms, and schedules are properly filed
- Management of centralised mailboxes
- Providing excellent customer service at all times
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