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Claims Intelligence Analyst
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Job Title: Claims Intelligence Analyst
Location: Sevenoaks : hybrid working available
Salary: GBP27,000 : GBP35,500 DOE, plus up to an additional GBP1,500 performance related bonus per annum, once established within your role
Job Type: Full Time, Permanent
Working Hours: Monday to Friday 9:00am : 5:30pm, 37.5 hours per week, 7.5 hours per day
About The Role
As a Claims Intelligence Analyst, you will be responsible for supporting the Counter Fraud team, along with other areas of the business. You will identify and review suspected fraudulent claims/policies through our counter fraud platforms, reporting these to counter fraud agencies when relevant. This individual will use a wide variety of fraud detection software and tools to conduct advanced intelligence investigations into suspect claims, producing your findings within a report.
What You Will Be Doing
- To investigate suspected fraudulent claims/policies using various intelligence tools
- To deliver a usable intelligence-based product to reduce claim losses
- To provide intelligence-led support to general claims/policy teams
- Confident in presenting complex information in a clear and concise manner
- Contribute to the continued improvements of the intelligence products and output
- Handling, analysing and evaluating highly confidential datasets and documents
- To develop an understanding of the MI Reports generated and fraud detection strategy
- To assist in the promotion of data integrity across the group
- Review and respond to Schedule 2, Part 1, Paragraph 2 requests received into the business
- Review intelligence received into the unit and ensured and exposure is identified and worked appropriately
- Perform advanced intelligence investigations relevant to the subject matter to collect, analyse and suitably record items of interest
- Help maintain and extend the Intelligence professional relationships with intelligence suppliers, professional bodies and law enforcement agencies
- Adhere to company processes and ensure that DPA, FCA, TCF and other related regulatory requirements are met
- Report fraudulent claims and policies to counter fraud agencies and subsequently provide evidence/produce witness statements
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What We're Looking For
- Knowledge of claims and/or underwriting best practice, particularly in relation to effective leakage control, risk management, quality, training and compliance
- Analytical thinker: able to analyse information quickly and use it to provide robust advice
- Written communicator: able to easily relay complex information in a written report
- Curious: an inquisitive, open-minded type who seeks out information from sources that may not always seem obvious
- Online awareness: an ongoing interest in current and emerging online trends, particularly in social networking
- Organised: good time management skills, able to work under pressure and deliver against deadlines set
- Keen eye for detail with the ability to think laterally and act through reasoned decision making
- Minimum of 1 year in Intelligence or Counter Fraud Investigations with a strong understanding of electronic fraud detection software is preferred but not essential
- Experience in using fraud detection tools and intelligence analysis software
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Grow with Acorn
We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
- We run through walls for our customers and each other
- We challenge the status quo
- We succeed when we help those around us succeed
- We decide quickly when the smart thing to do is use our judgement
Benefits
- 35 days holiday (including bank holidays) with additional buy/sell options
- 24/7 mental health support and free counselling available
- Grow with us: Through career fairs, leadership programs, and learning on the go
- Flexible benefits, including early access to salary via our internal plat
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