Sedgwick
Claims Investigator (Motor / Liability)
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Claims Investigator (Motor / Liability) – UK – Flexible Role
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
About the Role
Certifications & Recognition
- Newsweek Recognizes Sedgwick as America’s Greatest Workplaces (National Top Companies)
- Certified as a Great Place to Work®
- Fortune’s Best Workplaces in Financial Services & Insurance
This is an exciting opportunity for experienced Claims Investigators specialising in Motor, Employers’ Liability, and Public Liability claims to work across the UK in a flexible, self-employed, PAYE, or PSC capacity.
Working on a flexible, case-by-case basis, you will conduct investigations to deliver high-quality claims decisions while contributing to a culture of exceptional service.
Responsibilities
As a Claims Investigator, you will:
- Conduct thorough investigations into motor and liability claims, gathering and evaluating evidence
- Obtain witness statements and other relevant information
- Produce detailed reports supporting informed claims decisions
- Manage investigations from instruction through to conclusion, handling both straightforward and complex cases
- Identify inconsistencies and potential fraud indicators
- Follow investigation procedures to ensure evidence is gathered, preserved, and recorded accurately
- Conduct interviews with policyholders, witnesses, and other relevant parties
- Prepare CPR-compliant statements and operate within agreed service levels
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Requirements
Essential Skills & Experience
- Proven experience in motor claims investigations
- Strong understanding of:
- Current case law, statutes, and legal liability
- The principle of indemnity and its application
- Excellent investigation skills, including evidence-gathering, preservation, and evaluation
- Experience producing CPR-compliant witness statements and detailed investigation reports
- Strong organisational skills and ability to manage workload effectively
- Excellent written and verbal communication skills
- Proficiency in email and Microsoft Word
- Full UK driving licence
- Access to or ability toASSIGN a personal vehicle
Desirable Experience
- Experience in Employers’ Liability or Public Liability investigations
- Ability to identify sensational malpractice and follow appropriate investigation procedures
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Working Arrangements
- Flexible engagement options: Available via PAYE or PSC
- Manage your workload while supporting a varied range of casework across the UK
Why Join Sedgwick?
You’ll be part of a team of experts dedicated to shaping standards in claims management, combining professionalism, technical skill, and caring service. Together, we’re setting new benchmarks in a rapidly evolving industry.
At Sedgwick, we lead claims administration, loss adjusting, benefits administration, and product recall, supported by advanced AI-enabled technology. Our global reach—operating with 10,000 clients across 80 countries—offers unparalleled perspective and insight.
Next Steps
If this role appeals, we want to hear from you. Apply now!
Core Principles
Sedgwick is committed to an equal and inclusive workplace. We uphold a zero-tolerance policy towards discrimination based on age, disability, gender identity, marital/family status, race, religion, sex, or sexual orientation.
Disclaimer
This document describes a typical role. Duties may vary locally, and Sedgwick reserves the right to modify responsibilities or add new tasks at any time.
Visit sedgwick.com for more information.
We look forward to hearing from you!
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