BaptistCare
Claims Lead
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- Permanent full-time opportunity | Based in Norwest, NSW
- Flexible hybrid working arrangements to support how you work best
- Lead aged care claiming operations and drive compliance, quality and continuous improvement
About the Role:
We are seeking an experienced Claims Lead to join our Finance team and provide operational leadership across BaptistCare’s Home Care claiming function. In this key role, you will coordinate claiming activities across multiple funding streams, ensuring claims are processed accurately, compliantly, and within agreed service standards. Working closely with the Claims & Collections Manager, you will support quality assurance, operational performance, process improvement initiatives, and team capability development.
You will play a critical role in managing claim exceptions, reconciliation discrepancies, compliance requirements, and stakeholder relationships while contributing to system enhancements and organizational readiness activities associated with regulatory change. This is an excellent opportunity for someone who enjoys combining operational leadership, process improvement, and financial compliance within a purpose-driven organization.
About You:
- Relevant qualification in finance, accounting, business, or related discipline
- Demonstrated experience in aged care claiming, including HCP, CHSP, and/or Support at Home
- Strong knowledge of Services Australia and My Aged Care claiming requirements and processes
- Demonstrated experience coordinating or leading operational teams in a claims, billing, finance, or related environment
- Strong analytical, reconciliation, and problem-solving skills, with the ability to identify and resolve complex claiming issues
- Demonstrated experience in process improvement, standardization, and implementation of operational controls
- Demonstrated ability to interpret funding requirements, identify financial and compliance risks, and exercise sound judgment
- Highly developed communication and stakeholder management skills.
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Desirable:
- Experience with AlayaCare or similar care management systems.
- Experience supporting implementation of Support at Home reforms.
If you are passionate about delivering operational excellence, leading teams, and ensuring funding claims are managed accurately and effectively to support quality care outcomes, we'd love to hear from you.
About Us:
BaptistCare is a leading purpose-led care organization, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support, and housing.
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We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported, and hopeful again.
That’s what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees, and close to 2,000 volunteers are part of our communities across Australia.
If you would like to be considered for this role, please click ‘Apply’ and attach your resume.
Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice.
Successful applications will be subject to a variety of background checks, including a police background check via our online police check system.
BaptistCare – Inspired by Jesus to champion care for all.
Please note: This position is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies refrain from contacting any employees directly as all communications must go through the Talent Acquisition. Unsolicited candidate profiles or CVs from recruitment agencies will not be accepted. Thank you.
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