HFG Insurance Recruitment
Claims Manager - International Casualty
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Exclusive Vacancy: Claims Manager - International Casualty
Lloyd's Syndicate
City of London
I am currently partnered with a leading Lloyd's Syndicate who are seeking a Claims Manager to join their growing Casualty division.
This role will be handling and managing a broad range of Casualty Claims from global jurisdictions, with a particular focus on Australia and Canada.
My client is looking for an experienced International Casualty Claims individual with strong experience handling across Aus/Canada jurisdictions, and someone with experience overseeing delegated claims arrangements/DCAs.
Key Responsibilities
Claims Management & Technical Oversight
- Manage a portfolio of complex and high-value international casualty claims from first notification through to final resolution.
- Provide technical leadership and oversight across the International Casualty Claims portfolio, ensuring claims are managed in accordance with Syndicate guidelines, Lloyd's requirements and applicable regulatory standards.
- Oversee the investigation, evaluation, reserving, negotiation and settlement of claims across multiple jurisdictions.
- Conduct detailed policy coverage analysis and provide guidance on complex liability and coverage matters.
- Escalate significant, large-loss, contentious or sensitive claims to senior claims management, providing clear recommendations and appropriate action plans.
- Ensure accurate, timely and appropriate reserving, maintaining financial discipline and transparency throughout the claims lifecycle.
Delegated Authority Oversight
- Manage and oversee the performance of Coverholders, Delegated Claims Administrators (DCAs) and other delegated claims service providers.
- Monitor delegated authority arrangements to ensure compliance with agreed claims handling authorities, service standards, governance requirements and reporting obligations.
- Identify and implement opportunities to improve claims processes, controls, governance and operational effectiveness.
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Litigation & External Stakeholder Management
- Lead the management of litigated claims, working closely with external counsel, loss adjusters and other professional advisers.
- Develop and drive appropriate litigation strategies, balancing claims outcomes, coverage considerations and commercial objectives.
- Build and maintain strong working relationships with brokers, insureds, adjusters, legal representatives, reinsurers and other key stakeholders.
- Represent the claims function at market meetings, mediations, settlement negotiations and relevant industry forums where required.
Portfolio Management & Underwriting Support
- Analyse claims experience and emerging trends to identify key loss drivers, areas of exposure and potential underwriting opportunities.
- Provide claims insight and portfolio analysis to Underwriters, Actuaries and senior management to support business planning, portfolio management and profitability objectives.
- Attend client and broker meetings where required, providing specialist claims expertise and supporting strong market relationships.
- Work collaboratively with the Wordings function to identify policy wording issues, emerging coverage concerns and opportunities for product and coverage enhancement.
Reporting & Governance
- Prepare and present claims management information, trend analysis and performance reporting for senior management and relevant committees.
- Support internal and external audit activity as required.
- Ensure claims activity is conducted in accordance with applicable regulatory, legal and Lloyd's requirements, as well as relevant internal governance standards.
- Contribute to strategic claims initiatives, process improvement projects and wider departmental objectives
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Key Relationships
As a senior member of the Claims function, the International Casualty Claims Manager will work closely with Underwriters, Actuaries, Brokers, Coverholders, Delegated Claims Administrators, Reinsurers, legal counsel and other external stakeholders.
The role will provide specialist claims expertise, support effective portfolio management and underwriting decisions, and contribute valuable insight into claims trends, exposures and emerging issues.
Skills & Experience Required
- Significant experience in international casualty claims within the Lloyd's and/or London Market.
- Demonstrable expertise in managing complex liability claims across multiple jurisdictions, with particular experience in Canada and Australia.
- Strong technical knowledge of casualty insurance coverage, liability exposures and litigation management.
- Experience overseeing delegated authority claims arrangements, including Coverholders, DCAs and other third-party claims service providers.
- Proven experience managing large-loss, complex and contentious claims through to resolution.
- Strong stakeholder management skills, with the ability to build credibility and effective relationships across underwriting, broking, legal, claims and client communities.
- Excellent analytical, negotiation, communication and decision-making skills.
- Experience providing technical guidance, coaching or mentoring to claims professionals.
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