Claims Oversight Manager - French Portfolio

• Act as the primary relationship contact for claims business originating from France, with a particular focus on French decennial liability, construction, property, and liability claims.
• Lead regular portfolio review meetings with Third Party Administrators (TPAs) and cedants, monitoring performance against agreed service standards and claims handling expectations.
• Promote RiverStone's values, claims handling best practices, and best estimate reserving principles.
• Act as the first point of referral for applicable claims notifications and support the allocation of technical claims within the wider Claims team.
• Review, analyze, and reconcile third-party claims data and support its accurate ingestion into internal systems.
• Produce and analyze management information, portfolio reports, and performance metrics, identifying key trends, risks, and opportunities for improvement.
• Work closely with Group Claims and Delegated Authority teams to deliver a robust programme of audits in line with regulatory, contractual, and Lloyd's requirements.
• Facilitate and participate in onsite and remote audits, ensuring clear outcomes, effective action plans, and the promotion of best practice across delegated and outsourced arrangements.
• Monitor and track audit findings, ensuring actions are completed and emerging issues or trends are escalated appropriately.
• Partner with Compliance teams to ensure outsourcing governance requirements are appropriately documented, monitored, and maintained.
• Produce high-quality oversight reports and communicate findings to management and key stakeholders.
• Collaborate with Operations, Claims, Actuarial, and Reinsurance teams to support portfolio performance, operational efficiency, and actuarial review activities.
• Support the identification and recovery of reinsurance where applicable.
• Provide technical claims expertise and support in relation to acquisitions, due diligence exercises, and portfolio transition activities.
• Attend meetings relating to new business opportunities and contribute specialist claims input where required.
• Promote a culture of Treating Customers Fairly (TCF), effective conduct risk management, and regulatory compliance.
• Maintain awareness of Data Protection legislation, including UK GDPR and relevant data protection requirements.
• Undertake regular travel within France, primarily Paris, to support oversight activities, audits, and stakeholder engagement.

Benefits

• Private Medical and Dental cover – Comprehensive Private Medical and Dental Insurance schemes with Bupa.
• Health and Wellness – including access to our Employee Assistance Programme, Headspace subscription, Mental Health First aiders at each site, up to five funded counselling sessions per year, annual health check-up, and eye test voucher.
• Wellbeing Allowance – Can be used towards either physical or mental health wellbeing activities.
• 25 days’ holiday per year – plus bank holidays and office closure on Christmas Eve. Holiday entitlement increases with length of service.
• Bonus scheme – dependent on achieving individual, department, and company goals.
• Pension – a non-contributory defined contribution pension scheme.
• Life Assurance – provides a lump sum 10 x your salary.
• Permanent Health Insurance Scheme – scheme pays benefits during a prolonged period of illness or disability lasting more than 26 weeks.
• Parental Leave – Enhanced Maternity, Paternity, and Shared Parental Leave policy.
• Training and development – Company funding for professional qualifications that would be beneficial for your role.
• Volunteering and charity – triple matching donations made independently or via our Give As You Earn scheme, Give A, and two paid volunteering days per year to help give back to our local communities.
• Cycle To Work Scheme – a tax-efficient way to purchase a bicycle.
• Interest-Free Travel Loan – to assist with commuting costs.
• Travel Insurance – business and personal travel.
• Sports and Social – active sports and social committee that organizes subsidized events.

We encourage applications from everyone regardless of disability.