Claims Service Adviser, Glasgow

Are you a Claims Handler with experience in handling UK commercial claims? Are you able to build strong, lasting relationships with clients, and secure them the best possible claims outcomes? If so, we might have the perfect opportunity for you, working on a hybrid basis from our Glasgow office.

Aon is in the business of better decisions.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

About The Role

As a Claims Service Adviser, you will be responsible for managing a varied portfolio of claims within an allocation of commercial corporate clients. Yours will be a key role in ensuring all claims progress without delay and to an optimal conclusion. Responsibilities will include:

• Managing a diverse portfolio of claims, with the opportunity to develop in other lines of business.
• Dealing with cases in line with FCA guidelines; relevant pre-action protocols and managing cases within Claims Portal.
• Establishing relevant coverages and handling within delegated authority end-to-end.
• Providing expert advice/advocacy, technical analysis, and litigation support to clients to facilitate the settlement of claims.
• Liaising with a variety of stakeholders and establishing and maintaining key client contacts.
• Establishing and maintaining electronic claim files; process claims information and co-ordinate internal claims-related activities.
• Maintaining and reviewing appropriate claims reserves.
• Working in compliance within Aon UK Limited policy guidelines, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interest, or reputation of any Group Company.