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Claims Service Manager, Glasgow
Are you an experienced claims professional who is keen to move into a new role that involves the coaching, leadership, and mentoring of claims colleagues?
Are you able to easily commute to and work from our Glasgow office?
If so, then we'd love to hear from you in connection with this exciting new Claims Service Manager opportunity!
This is a hybrid role with the flexibility to work both virtually and from our Glasgow office.
About Aon
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What The Day Will Look Like
You'll be responsible for service delivery, training, and compliance in your area – working in accordance with the Claims Leadership Team, ensuring client needs are met in a fully compliant and regulatory robust way. Your key accountabilities will include:
- Deliver a coordinated and high-quality, innovative client service in accordance with the agreed service levels
- Liaise optimally with key collaborators to ensure client needs are met and that any concerns raised are addressed/remedied.
- Develop and support team members in the achievement of their objectives through coaching and mentoring.
- Act as a role model, encouraging problem-solving and innovation and to support the team to achieve Aon’s service standards
- Liaise with the Claims Service and Technical Leader to ensure effective working relationships between all relevant stakeholders so that together they drive service, revenue, and profit growth
- Responsible for ensuring compliant audit feedback is provided and appropriate training is attended for self and direct reports
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How This Opportunity Is Different
This is a fantastic opportunity to take your claims career to the next level. Combining your existing technical knowledge with your coaching, mentoring, and leadership skills this is a chance to inspire and develop the next generation of claims talent in our Glasgow office.
Skills And Experience That Will Lead To Success
- Proven commercial claims experience gained from within a Broking, Insurer, TPA, or In-House environment
- Ability to prioritize, multi-task, and handle a variety of projects concurrently
- A desire to mentor, coach, and develop colleagues to become the best claims professionals that they can be
- Client-focused with a goal of producing the best possible claims outcomes at all times
- Dedication to compliance, process, and efficiency.
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How We Support Our Colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share, and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at ReasonableAdjustments@Aon.com
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
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