TEKsystems
Claims Support Specialist II
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Overview: We are seeking a detail-oriented and customer-focused Claims Support Specialist to support daily claims operations and provide exceptional service to policyholders, claimants, agents, and internal stakeholders. This role combines administrative support, customer service, and claims processing responsibilities within a fast-paced insurance environment.
Key Responsibilities:
- Provide administrative support including answering phones, filing, scanning/imaging, faxing, processing and distributing mail, and maintaining records.
- Coordinate office operations by ordering supplies, scheduling meetings, and supporting vendor relationships.
- Welcome, screen, and direct visitors to appropriate personnel in a professional and courteous manner.
- Serve as a primary point of contact for inbound and outbound customer inquiries, delivering exceptional customer service to policyholders, claimants, agents, adjusters, and other stakeholders.
- Enter new loss reports and maintain accurate claims documentation within company systems.
- Verify policyholder information and provide claims-related information in accordance with established policies and procedures.
- Assist claims personnel with administrative and file management activities, including preparing, processing, and organizing sensitive and confidential claim documents.
- Set follow-up activities and track completion of claims support tasks to ensure timely processing.
- Conduct follow-up calls and provide ongoing claim file support as needed.
- Support claims operations across multiple disciplines, including property, liability, workers' compensation, medical, litigation, subrogation, and material damage claims.
- Assist with catastrophe (CAT) events by supporting loss reporting activities and providing customer service during weather-related incidents and other catastrophic events.
- Respond to inquiries promptly and escalate complex issues to appropriate team members when necessary.
- Maintain accuracy, confidentiality, and compliance when handling customer and claim information.
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Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Previous administrative, customer service, insurance, claims, or call center experience strongly preferred.
- Strong verbal and written communication skills with a professional and customer-focused approach.
- Ability to handle confidential information with discretion and accuracy.
- Excellent organizational, multitasking, and time management skills.
- Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel.
- Strong data entry and documentation skills with attention to detail.
- Ability to work effectively in a fast-paced environment and manage multiple priorities.
Job Type & Location
- This is a Contract position based out of Rochester, NY.
Pay and Benefits
- The pay range for this position is $15.00 - $16.00/hr.
- Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
- Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
- If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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Workplace Type
- This is a fully onsite position in Rochester, NY.
Application Deadline
- This position is anticipated to close on Sep 28, 2026.
About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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