enable recruitment | B Corp™
Claims Team Lead
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Claims Team Lead – Insurance
Bristol | Hybrid – 2–3 days in the office
£35,000 – £38,000
12-month FTC to Permanent | 35 hours per week
Ready to take the next step in your claims career and start leading others, without moving away from hands-on claims work?
We’re partnering with a fast-growing specialist insurance business in Bristol that is continuing to expand its claims operation.
They’re now looking for a Claims Team Lead to join the team – someone who can combine strong claims handling experience with the ability to support, coach, and motivate others. This isn’t a role where you’ll simply manage from a distance.
You’ll remain involved in claims yourself while becoming a senior point of contact for the wider team, helping improve performance, develop Claims Handlers, and ensure customers continue to receive fair, fast, and transparent outcomes.
What you’ll be doing:
Leading & supporting the team
- Provide day-to-day supervision, coaching, and support to Claims Handlers
- Act as a senior point of contact for escalated claims
- Help onboard and train new team members
- Monitor workloads and support the fair allocation of claims
- Track individual and team performance against KPIs
- Work closely with the Operations Manager to maintain performance and productivity
- Help create an engaged, motivated, and high-performing team
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Managing claims
- Assess policy coverage and determine claim validity
- Make settlement decisions and communicate outcomes
- Manage claims through the full lifecycle
- Maintain accurate records and audit trails
- Investigate potentially fraudulent claims
- Liaise with business partners, law firms, and other external stakeholders
Delivering a great customer experience
- Build strong relationships with key stakeholders and business partners
- Provide clear guidance throughout the claims process
- Ensure communication is timely, clear, and empathetic
- Handle escalations and complaints professionally
- Help ensure SLAs, quality standards, and customer outcomes are consistently achieved
Making things better
- Support process improvements and operational change
- Help embed new systems and ways of working
- Identify risks or bottlenecks affecting service delivery
- Encourage feedback from colleagues and stakeholders
- Work alongside the Operations Manager to continually improve how the team operates
What we’re looking for
You’ll ideally already have experience within insurance claims and be ready to take on more leadership responsibility.
We’d particularly like to speak with people who have:
- Insurance/claims handling experience
- Experience coaching, mentoring, or supporting colleagues
- Previous Team Leader, Senior Claims Handler, Supervisor, or training experience
- Strong understanding of policy wordings and claims decision-making
- Experience working to SLAs and KPIs
- Excellent customer service and communication skills
- Strong organization and workload management
- Confidence handling escalations and more complex claims
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Experience within rent protection, legal expenses, or another specialist insurance product would be useful, but it’s not essential.
Why consider it?
There’s a really interesting growth story behind this opportunity.
The initial requirement has come about through maternity cover, so they’re keen to get someone started ASAP to allow for a proper onboarding and handover.
However, with the claims team already growing, they’re also open to hiring someone permanently and retaining them beyond the maternity period.
So, if you’re an experienced Claims Handler who feels ready for that next step into leadership – or you're already leading a claims team and want to join a growing, modern insurance business where you can genuinely make an impact – this could be a great move.
Interested?
Click Apply or get in touch directly for a confidential conversation.
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