Davies
Claims Team Manager
Stoke-on-Trent
Posted about 22 hours ago
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Application Deadline: 2 October 2026
Department: Claims Management
Location: Stoke
Description
Location: On-Site, Stoke-on Trent - ST1 3DH
Full-Time: 37.5 hours per week
Davies is seeking a Team Manager to join our successful Property team in our Stoke office.
At Davies, we’re a community of passionate professionals who thrive on collaboration, innovation, and making a difference.
What will your day look like:
- Be responsible for the daily delivery of a range of key service metrics and KPIs depending on each client requirement ensuring delivery on time and quality
- Maintaining agile alignment of resource including but not restricted to management of telephony, payments, post, claims and diary tasks
- Proactive management of aged debt, mitigating debt and actively working to reduce reported debt
- Be responsible for the capacity tracking and requirements of your team
- Create, store and update client specific scheme procedures to ensure accurate information is retained at all times
- Input to operational matters in relation to external client MI
- Escalation point for day to day Client Issues and Queries
- Lead and develop team members within your area including continuous conversations and PDR process
- Undertaking oversight of your teams thrive and compulsory training to ensure the team remain compliant
- Attend client operational meetings
- Be an active and engaging member of the divisional management community to share best practice, collaborate and create an inclusive and positive working environment
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Knowledge and Abilities:
- Proven management experience at a mid-senior level
- Property Claims experience, ideally within a claims management capacity but will consider those from an Insurance sales, broker or Insurance customer service background
- Experience of external stakeholder management or working as an outsourced partner
- The confidence to act with autonomy to understand and resolve issues presented by operational challenges and client needs
- A sound understanding of both the creation and analysis of MI reports within Microsoft excel
- An ability to understand the needs of our clients and desire to work towards continuously improving our delivery of those including but not limited to indemnity spend, fraud capture
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Benefits
Career & Purpose
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- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
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