Howden
Claims Technician
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Who are we?
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
The Role
As a Trainee Claims Technician, you will begin your career in insurance claims within a supportive and collaborative team environment.
Working closely with experienced colleagues, you will develop your understanding of claims processes, client service, and insurance operations while providing administrative and technical support to the wider team. This role is designed for someone eager to learn, build new skills, and develop a long-term career within the insurance industry.
What you'll be doing
- Learn how claims are managed and processed throughout their lifecycle.
- Support senior colleagues with day-to-day claims administration activities.
- Assist with the setup and maintenance of claim records on company systems, ensuring information is accurate and up to date.
- Acknowledge new claims and, under supervision, help communicate updates to clients, insurers, and other stakeholders.
- Prepare and organise documentation to support efficient claims handling.
- Process collections, payments, and other claims-related information accurately and in a timely manner.
- Respond to routine queries and escalate more complex matters where appropriate.
- Assist with management reporting and team projects as required.
- Build knowledge of relevant legal, regulatory, and company requirements.
- Work collaboratively with colleagues across the business to deliver excellent service to clients and support continuous improvement initiatives.
- Maintain accurate records and ensure all activities are completed in line with company policies and procedures.
- Share information and best practice with colleagues to support team success.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Who we're looking for
- Previous experience in an office, administration, customer service, or similar environment.
- An interest in starting a career within the insurance industry. No previous insurance experience is required.
- Strong attention to detail and a willingness to learn new processes and systems.
- Good written and verbal communication skills.
- Comfortable using Microsoft Office and other computer-based systems.
- Good problem-solving skills and a willingness to learn from experienced team members.
- Flexible and able to work towards deadlines.
- Committed to providing excellent service and treating clients fairly.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Qualifications
- A-level standard education (or equivalent).
- Good numeracy and literacy skills.
- A willingness to learn and develop a career within insurance claims.
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other in the small everyday moments and the bigger challenges
- We are determined to make a positive difference at work and beyond
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London