Job Title: Claims Technician

Location: Bridgend, Wales

Position Type: 35 hours per week, Permanent

Hybrid Working: 3 days in the office

Overview

Why Tokio Marine HCC?

Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.

Job Purpose

Our experienced claims professionals use their specialised expertise to handle even the most complex claims seamlessly.

• You will handle a caseload of Household and Commercial claims on behalf of Tokio Marine HCC as part of the internal claims department.
• You will become part of a growing team, taking claim notifications and settling claims, whilst excelling in customer service.
• Our focus is on excellence and creating a culture of continuous improvement. As a Claims Technician, you will play a critical role in the claims team by managing and resolving claims for our customers.
• You will work closely with your colleagues to bring claims to resolution, whilst interacting with brokers, clients and experts, whilst taking ownership of critical issues relating to the overall claims experience.
• This exciting role, within the newly formed team, will require you to correspond in written form, in addition to handling phone calls when required.
• You will have an increasing handling authority, as progression within the role occurs.
• As part of this opportunity, full training will be available, although the candidate will be expected to develop their own skills and improve service and quality standards, whilst being accompanied by an experienced team.