This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship, you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.

Job Description

Job Purpose

Managing a mixed discipline first and third-party caseload of claims from initial notification through to resolution including potential recovery, ensuring accuracy, fairness, and compliance with LCC/Insurer Claims Handling Best Practice policies/procedures and regulatory requirements (including the MOJ Portal). Claims will generally be of a lower value/less complex in nature than those dealt with by Claims Handler(s) and Claims Team Manager.

Types of Claims

• Personal injury (Employers Liability/Public Liability)
• Property damage
• Motor Fleet inc. Third Party & recovery
• Personal Accident, Travel, Crime
• Foster Carer- All risks

Responsibilities

• To manage a mixed discipline caseload of claims made against LCC including, where relevant, the First Notification of Loss (FNOL), investigation, evaluation, and settlement of claims, in line with relevant internal & external Claims Handling Best Practices protocols and targets.
• To manage a mixed discipline caseload of some First Party/self funded scheme claims including, where relevant, the First Notification of Loss (FNOL), investigation, evaluation, and settlement of claims, in line with relevant internal & external Claims Handling Best Practices protocols and targets.
• To manage a mixed discipline caseload of full/partial recovery of any monies paid out by LCC from any relevant negligent Third Parties/their Agents or Insurers.
• Assist in the management of the Insurance Section Claims email/post scanning in-box(s).
• To assist with responding to any complaints received regarding the handling of claims, ensuring actions are recommended where necessary with escalation to more Senior Management as appropriate.
• Assist in the provision of routine and ad-hoc Claims Management Information (MI) for budgetary, monitoring, Freedom of Information (FOI) or Subject Access Request (SAR) purposes.
• To liaise with LCC Directorates/Departments, insurance companies, loss adjusters, solicitors, legal counsel, and Insurance Brokers etc with regard to claims issues/queries and performance including the progress of individual claims.
• To be familiar with LCC Insurance Policy cover/claims handling conditions as well as self-funded schemes and ensure compliance.
• To assist in responding to queries from officers, members, MPs, Communication Team and other internal stakeholders and external organisations and the public on claims issues including providing supporting data and analysis as appropriate.
• To maintain professional development by attending seminars/webinars, monitoring emerging issues etc to ensure awareness of relevant legislative and political developments and engaging in peer discussions/training etc.
• Provide support and input on the delivery of specific section and/or corporate initiatives, developments and projects as required commensurate with the grade of the post.
• Ensure processing of Purchase Orders/payment of claims/claims services related invoices etc in a timely manner.
• To assist, if necessary, with administrative duties in the Claims Team/wider Insurance Section to ensure that timescales are met.
• The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.
• May be occasional travel to LCC sites or to attend Insurer/Broker/Panel Solicitor etc seminars/meetings/training events etc.

Qualifications

• Ideally working towards or has a Professional Qualification (Claims/Insurance related)

Essential Requirements

It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements.

• Analyse problems and to implement practical solutions.
• Communicate issues effectively to a variety of audiences from various disciplines and organisations verbally and in writing.
• An awareness of current issues and developments facing local government.
• Have drive, enthusiasm and be highly motivated in order to improve the efficiency and quality of service.
• Display a responsible and co-operative attitude as a team member and a commitment to work towards meeting objectives and key targets.
• Be committed to own personal development and identifying training needs.
• Experience of Microsoft Office (especially Word, Excel, PowerPoint, Teams, and Outlook).
• The ability to work pro-actively, be results oriented, self-driven and to work independently. You should be able to solve problems in a constructive and timely manner and to actively seek to find solutions to problems.
• Process driven with an eye for detail, a good decision maker and negotiator.
• Understanding of insurance principles, different policy classes and wordings.
• Experience working with end-to-end Claims Management Software system(s).

Essential Behavioural & Other Characteristics

• Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
• Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon.
• Able to understand and observe Leeds City Council policies and procedures.
• Carry out all duties having regard to an employee’s responsibility under Health, Safety and Wellbeing.
• Willingness to actively participate in appraisal, training and development activities to ensure up, to date knowledge and skills.
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity of Leeds City Council.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
• The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.

Desirable Requirements

It is desirable that the candidate should be able to demonstrate the following criteria