Match Recruitment
Claims Technician
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SUBSIDENCE TECHNICIAN | Loss Adjusting | Remote (Nationwide, UK) | £28,000 – £34,000 DOE
📍 Home-based, nationwide considered (Head Office: Birmingham)
💷 £28,000 – £34,000 + bonus + enhanced benefits
🕐 35 hours/week, Mon–Fri, flexible home/office working
Are you an experienced subsidence claims professional ready to take full ownership of your own caseload?
We're recruiting on behalf of our client, a leading UK Loss Adjusting firm, for an experienced Subsidence Technician to join their established subsidence team. This is a genuinely varied, technical role, you'll manage cases from first notification through to final resolution, coordinating surveyors, engineers and specialists to investigate cause, assess damage, and negotiate fair settlements.
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What you'll be doing:
- Taking full technical ownership of an allocated subsidence caseload
- Instructing and coordinating external surveyors and technical specialists
- Triaging claims and selecting the right handling route, desktop, video technology, or on-site
- Negotiating and agreeing settlements efficiently and fairly
- Delivering a high standard of customer, client and broker service throughout
- Accurately managing claims via the IT claims management system
- Supporting TCF principles and meeting client SLAs/KPIs
What we're looking for:
- Strong knowledge of building-related claims and subsidence principles
- Excellent written and verbal communication skills
- Good IT literacy and confidence with digital claims tools
- Cert CILA / Cert CII (or willingness to work towards)
- Ability to work accurately under pressure and to deadlines
- A team player who's equally comfortable working independently
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What's on offer:
- Competitive salary (£28,000–£34,000 DOE, based on current UK market rates for this role)
- Enhanced contributory pension
- Performance-related bonus
- Flexible benefits package
- Enhanced family leave
- Voluntary benefits schemes
- Birthday holiday
- Share purchase scheme with interest-free loans
- Full support towards CILA/CII study
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