AXIS (AXIS Capital)
Claims Third Party Management, Delegated Claims Senior Oversight Analyst
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AXIS Capital – A Trusted Global Provider of Specialty Lines Insurance and Reinsurance
This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.
At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.
All qualified applicants will receive consideration for employment without regard to any protected characteristic, including age, color, disability, ethnicity, gender identity, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any basis prohibited by the laws that govern its operations.
Claims Third Party Management, Delegated Claims Senior Oversight Analyst
Job Family Grouping: Claims
Job Family: Delegated Claims
How does this role contribute to our collective success?
AXIS has a regulatory obligation to ensure that third party companies comply with minimum standards for the handling of claims where there is a Delegated Claims Authority (DCA). This role plays a key part in strengthening the oversight, governance, and performance management of TPAs and Coverholders with delegated claims authority. It supports the end-to-end lifecycle of delegated claims relationships, including onboarding, due diligence, contract management, performance monitoring, audit coordination, issue management, loss fund oversight, and governance reporting.
The role is expected to provide informed analysis, identify trends and areas for enhancement, support risk-based decision making, and work collaboratively with internal stakeholders and external partners to ensure delegated claims arrangements remain effective, well controlled, and focused on delivering fair, timely, and consistent outcomes for customers.
What will you do in this role?
- Lead and support the onboarding of new third-party claims relationships, including completion and assessment of due diligence requirements.
- Prepare, review, and maintain DCA contracts, schedules, authority limits, service standards, and related documentation for TPAs and Coverholders.
- Provide ongoing oversight of third-party performance, using management information, audit findings, complaints, customer feedback, service levels, and claims data to identify trends, risks, and improvement opportunities.
- Analyse delegated claims performance and produce clear reporting for internal governance meetings, including insights, emerging themes, escalations, and recommended enhancement actions.
- Coordinate third-party audit scheduling, working with internal stakeholders and external audit providers to ensure audit activity is risk-based, proportionate, and aligned to governance requirements.
- Review, issue, and track audit recommendations through to closure, ensuring progress is monitored, evidence is obtained, and material issues are appropriately escalated.
- Maintain and monitor the DCA Register and related records across relevant systems, ensuring data is accurate, complete, and capable of supporting effective oversight and reporting.
- Support risk-based oversight of TPAs and Coverholders, including review of performance against agreed standards, authority limits, customer outcome expectations, and regulatory requirements.
- Oversee loss fund arrangements, including monitoring, reporting, reconciliation support, and escalation of issues where appropriate.
- Act as a key point of contact for delegated claims stakeholders, building effective relationships with Claims, Underwriting, Delegated Underwriting, Compliance, Finance, TPAs, Coverholders, and other relevant partners.
- Support continuous improvement across delegated claims processes, including opportunities to improve efficiency, management information quality, governance evidence, and customer outcome monitoring.
- Contribute to the development and maintenance of delegated claims frameworks, procedures, controls, and reporting disciplines.
- Provide guidance and support to colleagues on delegated claims processes, standards, and oversight expectations.
- You may also be required to take on additional duties, responsibilities and activities appropriate to the nature of this role.
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About You:
We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences, we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals.
What you need to have:
- Previous experience in delegated claims, claims operations, delegated authority oversight, third-party management, or a related insurance environment.
- Good understanding of delegated claims arrangements, including TPAs, Coverholders, authority limits, service standards, audit activity, and performance monitoring.
- Ability to analyse performance data, identify trends or exceptions, and translate findings into clear insight and practical actions.
- Confident stakeholder management skills, with the ability to work collaboratively across internal teams and with external third parties.
- Strong written and verbal communication skills, including the ability to produce clear reporting for governance and management forums.
- Ability to manage multiple priorities, meet deadlines, and maintain high standards of accuracy and control.
- Progress towards CII qualifications an advantage but not essential
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What we prefer you to have:
- Demonstrated ownership of responsibilities, with the confidence to progress matters independently and escalate appropriately where management attention is required.
- Strong attention to detail, with the ability to assess documentation, performance information, contracts, audit findings, and supporting evidence to a high standard.
- Experience supporting governance, assurance, audit, risk, compliance, or regulatory reporting activities.
- Confidence working with management information, data systems, and reporting tools, including the ability to review data quality, interpret meaning, and identify opportunities for improvement.
- Strong problem-solving skills, with a proactive and inquisitive approach to understanding root causes and supporting practical solutions.
- Ability to build positive working relationships with internal stakeholders and third parties, while maintaining appropriate independence and challenge.
- Outcome-focused mindset, with the ability to connect operational activity to business objectives, regulatory obligations, and customer outcomes.
- Collaborative team player who recognises the importance of strong partnerships and effective knowledge sharing.
- Ability to influence stakeholders constructively and support consistent application of delegated claims standards.
- Experience with Microsoft Excel, Word, PowerPoint and Outlook; familiarity with claims systems, registers, workflow tools, or reporting platforms would be beneficial.
- Interest in continuous improvement, process efficiency, data quality, and automation opportunities.
Role Factors:
In this role, you will typically be required to:
- Be in the office 3 days per week
What we offer:
In addition, you will be offered competitive target incentive compensation, with awards based on overall corporate and individual performance. On top of this, you will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more.
This posting is for an existing vacancy.
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