Kingdom Services Group Ltd
Cleaning and LAS Scheduling Team Leader
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Cleaning & LAS Scheduling Team Leader
Location: Kingdom Head Office, Newton-le-Willows
Hours: 55 Hours Per Week
Working Pattern: Monday to Friday, 06:00 to 17:00
Weekend Work: Some weekend work required
About Kingdom
The Kingdom Group delivers award-winning service solutions across Security, Cleaning, Recruitment and Training. With annual revenues exceeding £300 million and a team of more than 11,500 colleagues, we provide high-quality specialist services to clients across 5,000+ sites throughout the UK and internationally.
Our National Support and Command Centre is based in Merseyside, supported by regional offices in Edinburgh, Glasgow, Birmingham, London and Belfast, ensuring national coverage with a personal touch.
The Opportunity
We are seeking an experienced and motivated Cleaning & LAS Scheduling Team Leader to lead the day-to-day scheduling operation across our Cleaning and LAS contracts.
This is a fast-paced operational role responsible for ensuring contracts are fully staffed, colleagues are deployed safely and compliantly, and client requirements are consistently met. You will provide hands-on leadership to the scheduling team while driving service excellence, scheduling accuracy, colleague welfare and operational performance.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The ideal candidate will be highly organised, calm under pressure and confident managing multiple priorities while leading a team in a busy scheduling environment.
Key Responsibilities
- Lead, support and motivate the Cleaning & LAS Scheduling Team.
- Oversee live and future workforce planning to ensure all contracts are appropriately staffed.
- Ensure only trained, inducted and contract-compliant colleagues are deployed.
- Manage shift cover, absences, holidays, cancellations and last-minute staffing requirements.
- Escalate staffing risks, shortages and service challenges to Contract Managers and senior stakeholders.
- Maintain effective communication with colleagues, clients, subcontractors and internal departments.
- Support colleague welfare through regular contact, guidance and issue resolution.
- Monitor scheduling accuracy, compliance standards and service delivery performance.
- Coordinate approved subcontractor usage when required.
- Produce and support reporting requirements, including KPI reporting, payroll processing, invoice reconciliation and operational activity reporting.
- Promote a professional, solution-focused culture within the team.
- Support the delivery of excellent customer service and strong client relationships.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Essential Requirements
- Previous experience within scheduling, rostering, workforce planning, service desk, control room or a similar operational environment.
- Strong experience using scheduling systems and Microsoft Office applications, particularly Outlook and Excel.
- Proven ability to lead or supervise a team in a fast-paced environment.
- Excellent organisational skills and attention to detail.
- Strong verbal and written communication skills.
- Ability to make effective decisions under pressure and resolve staffing challenges quickly.
- Understanding of compliance requirements and the importance of deploying appropriately trained colleagues.
- Customer-focused with a professional and positive approach.
- Ability to manage multiple priorities while maintaining service levels.
- Commitment to colleague welfare, safety and service excellence.
What We're Looking For
We are looking for a proactive leader who thrives in a busy operational environment and takes pride in delivering outstanding service. You'll be confident making decisions, solving problems and supporting your team while ensuring our clients receive the highest standards of support.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills