• 27 Days annual leave per year (in additional to 8 public holidays and 4 customary days per year), a total of 39 days, including time off between Christmas and New Year.
• No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
• Discounts via our benefits portal, including money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions.
• On site nursery is available and children’s clubs in the summer holidays.
• Lots of support for health and wellbeing including discounted membership for our state-of-the-art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
• The opportunity to take part in staff volunteering activities.
• Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).
• If you are keen on advancing in your role or career, we have a genuine passion for developing our colleagues from qualifications to IT skills, courses and apprenticeships.

What you need to demonstrate when you apply

To be considered for this role, here are the skills/experience we’re looking for:

Essential Criteria

• Good spoken and written communication skills.
• Basic numeracy and literacy skills.
• Evidence of personal development to maintain skills.
• Ability to work alone but build positive working relationships and work in a team.
• Ability to manage time to meet deadlines.
• Ability to follow instructions, spoken or written, accurately.
• Good attention to detail.
• Ability to deal effectively with staff and customers at all levels.

Desirable Criteria

• Basic digital skills including the ability to use the internet and email.
• BICS or First Aid trained.
• Previous housekeeping and/or cleaning experience.

How to apply

We prefer to receive applications online. When you apply you need to submit a CV and/or a statement that tells us your experience and gives examples of how you meet the criteria above.

We will update you about your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to make sure you have not missed any of our updates.

Who to contact for more information

If you would like to have a chat or ask any questions about the role or if you are struggling to complete the application process, Stephanie Rolfe, Housekeeping, Cleaning and General Services Manager, stephanie.j.rolfe@durham.ac.uk, would be happy to speak to you.

Typical Role Requirements

Here are the kind of activities that you’ll be asked to undertake and ways in which you’ll be expected to operate.

Service Delivery

• Provide an excellent, responsive service to our students, staff and others by carrying out your tasks using the relevant procedures (which we will provide training for).
• Look after yourself and others by following health and safety regulations, including correctly wearing any protective clothing or equipment provided, e.g., uniform provided e.g., safety shoes, and be aware of any hazards.
• Learn how to use everyday equipment and tools e.g., cleaning equipment, digital devices, software and applications.
• Follow instructions from a supervisor to learn the correct methods to deliver set tasks and procedures.
• Learn how to, and deliver, services in line with regulatory and statutory guidelines and protocols.
• Keep physical internal and external environments, buildings and services in a safe and secure working order.

Teamwork

• Help and cooperate with the rest of your team.
• Support other team members to deliver a frontline student, staff or visitor service, when asked.
• Help colleagues maintain facilities and equipment safely and securely.
• Bring any problems to the attention of more senior colleagues.
• Adopt and promote a flexible approach to working and be willing to cover absences, when given reasonable notice, including evenings and weekends, as business demands.

Communication/Personal

• Contribute to equality, diversity and inclusion and the University’s values.
• Use digital devices and apps (such as email) to communicate with staff, students, and others.
• Ensure own work is completed in accordance with risk assessments specific to tasks and environments.
• Attend all training and development, as required.

Other

• Undertake an element of physical manual handling, which can include lifting and transporting equipment and deliveries.
• Any other reasonable duties.

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant Job Applicants/Potential Job Applicants - Privacy Notice, which provides information on the collation, storing and use of data.

Durham University is a UKVI sponsor. Applicants who require sponsorship to work in the UK should note that not all roles are eligible. Further information on visa requirements and eligibility can be found on the UKVI website.