Anchor Group Services
Cleaning Contract Manager
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Job Role: Cleaning Contract Manager
Working Hours
- 40 hours per week, Monday to Friday - flexible to meet the needs of the business
Salary
- £32,000-£34,000 per annum + car allowance/company car
Location
- Hybrid/Field-Based - with regular travel to customer sites across the UK and attendance at meetings at our Chester Head Office.
Reporting To
- Head of Cleaning Operations
Overview
We are looking for an experienced Cleaning Contract Manager to take responsibility for the delivery of cleaning services across a national portfolio of customer sites.
This is a hands-on, field-based role for someone who enjoys being close to the operation - spending time on site, building relationships with customers and teams, maintaining high standards and making sure our services are delivered consistently and effectively.
Working closely with our Head of Cleaning Operations, you will have responsibility for the day-to-day operational, people and financial management of the contract, ensuring we deliver against our customer commitments while continuing to improve the service we provide.
If you are an experienced cleaning professional who takes pride in delivering great service, enjoys developing teams and is comfortable managing a busy multi-site operation, we would love to hear from you.
About the Role
As Cleaning Contract Manager, you will take operational ownership of cleaning services across a national portfolio, providing a visible and responsive management presence for both our customers and our employees.
You will regularly visit customer sites to review standards, meet with key stakeholders, support site teams and ensure contractual requirements and agreed service levels are being achieved.
People management will be a key part of the role. You will work closely with site supervisors and cleaning teams to ensure sites are appropriately staffed, employees are supported and developed, and any performance, attendance or employee relations matters are dealt with promptly and professionally.
You will also be responsible for managing labour, materials, equipment and other expenditure within agreed budgets, alongside identifying opportunities to improve efficiency, service quality and the overall customer experience.
Responsibilities include:
- Taking full operational ownership of cleaning services across the assigned national portfolio.
- Maintaining strong relationships with customers and key stakeholders through regular communication and site visits.
- Ensuring cleaning services consistently meet contractual specifications, agreed service levels and customer expectations.
- Carrying out regular site inspections and cleaning audits, identifying areas for improvement and ensuring actions are followed through to completion.
- Leading and supporting site supervisors and cleaning teams to deliver consistently high standards.
- Managing workforce requirements across the portfolio, including recruitment, induction, training, attendance, holidays and absence.
- Managing employee performance and supporting formal people processes including investigations, attendance management and disciplinary matters.
- Ensuring contractual hours are effectively managed and appropriate cover arrangements are in place.
- Responding quickly to customer concerns and operational issues, taking ownership through to resolution.
- Attending customer meetings and KPI reviews, providing accurate performance information and clear action plans.
- Monitoring labour, consumables, equipment and other expenditure against agreed budgets.
- Producing quotations for additional and specialist works and ensuring appropriate authorisation is obtained.
- Ensuring sites have the equipment, chemicals, materials and consumables required to deliver the service safely and effectively.
- Maintaining high standards of health & safety, quality and contractual compliance across all sites.
- Using operational data, audits and performance trends to identify opportunities for continuous improvement.
- Supporting environmental and sustainability initiatives across the contract.
- Working collaboratively with colleagues across Anchor Group Services to deliver a consistent and professional service.
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Requirements
- Previous experience managing cleaning services across multiple sites or a large contract.
- Strong operational knowledge of the cleaning industry and a good understanding of cleaning standards, equipment, chemicals and safe working practices.
- Proven experience managing and developing cleaning teams, supervisors or site-based employees.
- Strong customer relationship management skills with the confidence to engage with stakeholders at different levels.
- Experience of managing service performance against contractual requirements and KPIs.
- Good commercial awareness with experience of managing labour, materials and operational budgets.
- Experience of managing core people processes including recruitment, absence, performance, investigations and disciplinary matters.
- Strong organisational skills with the ability to manage a geographically dispersed portfolio and competing priorities.
- A practical, solutions-focused approach with the ability to respond quickly when operational issues arise.
- Good written and verbal communication skills with the ability to produce clear reports, action plans and customer updates.
- Comfortable using digital systems and technology to manage operational performance and reporting.
- Full UK driving licence and willingness to travel regularly to customer sites across the UK.
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Benefits
- Company car/car allowance
- Laptop and mobile phone
- 25 days annual leave per annum + 8 bank holidays
- Access to a range of nationally recognised courses via the Anchor Academy
- Auto Enrolment Pension
- Stream – access to pay as you earn it
- Cycle to Work Scheme Available
- Free Employee Assistance Programme 24/7 including access to counselling
- Hospital Saturday Fund
- Reward and Recognition awards
- Career development opportunities within a growing national business
What's Next?
If you're an experienced Cleaning Contract Manager who enjoys being out in the operation, working with customers and teams and taking ownership of delivery service, we'd love to hear from you. APPLY NOW and a member of our Recruitment Team will be in touch.
Other companies may call this role: Cleaning Contract Manager, Cleaning Operations Manager, Cleaning Area Manager, Regional Cleaning Manager, Facilities Contract Manager, Soft Services Contract Manager, Cleaning Services Manager, Area Cleaning Manager or Facilities Services Manager.
As this is a hybrid/field-based role, you may also be based in or around: Manchester, Liverpool, Warrington, Stockport, Bolton, Wigan, Preston, Blackburn, Burnley, Blackpool, Lancaster, Chester, Wrexham, Stoke-on-Trent, Crewe, Nantwich, Stafford, Telford, Shrewsbury, Birmingham, Wolverhampton, Walsall, Coventry, Leicester, Derby, Nottingham, Sheffield, Leeds, Bradford, Huddersfield, York, Doncaster, London, Reading, Milton Keynes, Oxford, Cambridge.
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