Key Tasks

• Ensure that the site meets the standards of cleanliness as set out in the relevant Workbooks
• Undertake consistent and regular monitoring of cleaning services, in line with agreed performance and service levels
• Undertake consistent regular monitoring of the provision of contracted services for window cleaning, hygiene services and pest control
• Provide advice on cleaning processes, materials and equipment
• Establish and maintain a positive team relationship across the Contract
• Foster well-trained and motivated staff
• Conduct staff performance reviews and appraisals
• Ensure that the required cleaning consumable items and equipment are readily available for use across the site
• Ensure the prompt reporting of any building, engineering or equipment defects
• Ensure that risk assessments, COSHH assessments and safe systems of work are in place across the site
• Review, audit and monitor all health and safety arrangements within areas of responsibility
• Ensure appropriate training - induction, mandatory, professional refresher - as relevant to the duties to be undertaken, including any change of working environment, or new or changed risks
• Promptly report and investigate all accidents, incidents and near misses
• Ensure optimum staffing structures operate across the sites, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, and disaster recovery.
• Ensure contracts are staffed by fully competent teams, ensuring post holders are fully competent, and that effective succession planning arrangements are in place
• Ensure a customer focus within all areas of operational activities, and maintain effective relationships with key client contacts
• Promote and maintain the core Values of CBRE
• To review and develop training programmes for cleaning staff, ensuring these reflect the requirements of contract
• Ensure basic training needs are delivered, including toolbox talks to ensure that all staff are fully competent to undertake their roles
• Manage teams in accordance with CBRE Procedures and Policies
• Ensure compliance with and record keeping for CBRE ISO 9002 Quality Management System
• Prioritize and delegate reactive and planned tasks to the area team ensuring optimum levels of service delivery are being achieved and service level agreements and Key Performance Indicators are met, ensuring that the Concept system is updated in a timely manner and to the standard required by the workbooks
• Advise the Site Manager on staffing