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About The Role:
Days of Working:
This role is based in Manston, working 5 over 7 days, with flexibility required to meet operational needs.
As a Cleaning Manager, you will have overall responsibility for the delivery, performance, and continuous improvement of cleaning services across one or more client sites. You will lead and develop site-based management and cleaning teams, ensuring high standards of cleanliness, safety, and service are consistently achieved.
This role is responsible for operational management, people leadership, and client satisfaction, ensuring services are delivered in line with contractual requirements, KPIs, budgets, and OCS values.
As part of your role, your key responsibilities will include, but are not limited to:
- Manage the day-to-day delivery of cleaning services across assigned sites or contracts
- Lead, motivate, and develop Cleaning Supervisors, Team Leaders, and site-based cleaning teams
- Ensure services are delivered in line with contract specifications, KPIs, and client expectations
- Carry out regular audits, inspections, and quality checks, implementing corrective actions where required
- Build and maintain strong working relationships with clients and key stakeholders
- Manage staffing levels, rotas, absence, and recruitment in line with contract requirements
- Ensure all health & safety, COSHH, and company procedures are followed and embedded
- Oversee training, inductions, and development to ensure colleagues are competent and compliant
- Manage cleaning budgets, stock control, and equipment usage effectively
- Identify opportunities for continuous improvement, efficiency, and service enhancement
- Prepare reports and attend client or internal meetings as required
- Respond to escalations, incidents, or complaints promptly and professionally
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The ideal candidate should meet the following criteria:
- Right to Work in the UK and willingness to undergo a DBS check.
- Proven experience in a cleaning or facilities management role, ideally at manager level
- Strong people management skills, with experience leading multi-site or large teams
- Good knowledge of cleaning processes, equipment, and materials
- Sound understanding of health & safety and COSHH requirements
- Experience working to KPIs, service level agreements, and budgets
- Strong organizational, planning, and problem-solving skills
- Excellent communication and stakeholder engagement abilities
- Ability to work flexibly and manage competing operational priorities
Desirable:
- Experience working within Facilities Management (FM) or outsourced service environments
- Experience managing client contracts within public sector, education, healthcare, or commercial settings
- IOSH, NEBOSH, or similar health & safety qualification
- Experience contributing to mobilisation or service change programmes
Why join OCS?
⭐ OCS are ranked 36th on Glassdoor’s Best Companies to Work For in 2025, reflecting our commitment to creating a workplace where our colleagues feel supported and valued.
🚀 We are passionate about developing our people. Through the OCS Academy, you’ll have access to learning opportunities that support your personal development and career progression.
🙂 With the Hapi app, you can access a wide range of discounts, rewards, and wellbeing resources.
About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security, and catering.
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Our mission is to make people and places the best they can be for our colleagues, customers, and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
✅ Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
🚀 Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
🙂 Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards, and wellbeing resources.
📝 Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
💰 Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
How to Apply:
If you are interested in joining a business that encourages professional development, career progression, and the chance to work with inspirational people, then please click apply and register your interest! You can also sign up to our job alerts when registering, which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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