Cleaning Operations Manager

About Distinct

Distinct is a B Corp certified facilities management company specialising in luxury retail and corporate environments across the UK. Brands like Louis Vuitton, Prada, Burberry, Cartier, Christian Dior and Armani trust us to look after their spaces, their materials and their brand experience.

The Role

We’re looking for an experienced Cleaning Operations Manager to lead part of our London portfolio, which covers corporate offices and flagship stores. You’ll be responsible for operational delivery, team leadership and client satisfaction. You’ll make sure our managers and supervisors are effective, our sites run well, our systems are used properly, and every client gets a consistently high standard of service.

Responsibilities

• Own the performance of the contracts and sites assigned.
• Make sure cleaning standards consistently meet luxury brand expectations
• Implement and enforce Distinct’s standard operating procedures on every site
• Plan and oversee daily, weekly and monthly site visit schedules
• Coordinate scheduling and quality checks for our mobile services (deep cleans, carpet cleaning, window cleaning)
• Coach supervisors on visit planning, client communication, staff management and systems
• Spot performance gaps and work with HR on training and, where needed, formal performance management, and make sure new starters are onboarded properly
• Make sure supervisors can help their teams with benefits, HR and wage queries
• Be the operational contact for clients.
• Run regular client review meetings with performance updates
• Build strong relationships with store managers, FM managers and client contacts
• Lead on escalations: respond quickly, investigate and put corrective actions in place
• Manage CMS, Timegate, work bills and ordering processes
• Encourage local ownership of failed duties, approvals and reporting, so less falls back on central admin
• Check that admin is completed daily and doesn’t build up