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Join Mitie – the future of high performing places.
ROLE: Site Based Cleaning Supervisor
HOURS:
Monday to Friday, 40 hours
LOCATION:
Norfolk, NR1 1EF
Mitie Cleaning & Environmental Services are recruiting for an experienced and driven Cleaning Manager to organise, coordinate, and oversee the delivery of a cleaning service across a large on-site cleaning operation.
The role ensures excellent customer experiences are achieved within agreed service levels and cost parameters, in line with stakeholder requirements.
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Main duties:
- Management and integration of multiple cleaning teams
- Full leadership of the cleaning function and the delivery of a professional service aligned to contractual service level agreements
- Deliver ongoing monthly, quarterly, and annual KPIs, SLAs, and departmental objectives
- Maintain and build strong relationships with stakeholders to ensure service level agreements
- Ensure cleaning supplies are ordered to meet usage requirements at appropriate cost and quality levels
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What we are looking for:
- Proven experience in cleaning management
- Hands-on customer service experience
- A strong understanding of cleaning procedures and best practice
- Knowledge of health and safety requirements, and environmental and quality standards relevant to cleaning services
- A good understanding of industry innovation and company standards
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