You will work with a Cleaning Support Supervisor, to ensure resources are in the correct place at the correct time, to provide and maintain the highest possible Cleaning Standards at all times. This will require you to cover the core hours of 6am – 6pm between them, and be flexible to cover events and teaching requirements, up to 10pm by altering shift patterns. Cleaning Supervisors will work together, with their Support Supervisor to cover all shifts, equally sharing the early and late commitments to their team and cover emergency call out.

In order to flexibly use resource you may be given the opportunity to work in different areas of the department or wider University.

Main Duties

Staff Supervision, Training and Development

• You will have overall management responsibility for coordinating, motivating and leading a large team of staff to ensure a high quality, professional cleaning service is provided across the area under your control. This will involve:
  • Reviewing information provided by your Support Supervisor regarding underperformance and taking action to resolve this, such as further training, setting objectives and monitoring and escalating to HR where necessary;
  • Conducting sickness review meetings and where required, making Occupational Health referrals;
  • With support from the Deputy Operations manager, manage any ongoing capability concerns including reasonable adjustments;
  • Carrying out staff briefings, 1-2-1 meetings and PDR meetings;
• You will assist the Deputy Operations Manager and Operations Support Co-Ordinator with recruitment, induction, development and identifying the training needs of new and existing staff.
• Ensure all staff in your team are smartly presented in Cleaning Services uniform with visible ID badge.

Cleaning Standards

• Carry out audits of buildings to ensure cleaning standards are achieved and maintained in line with agreed service standards, taking appropriate action to rectify issues where these standards are not met.
• Ensure access to buildings is available when required, this may be by organising the opening of buildings with Security Services or taking responsibility for opening buildings and deactivating intruder alarms.
• In conjunction with the Deputy Supervisor, ensure all staff have the correct stock of chemicals and equipment to complete cleaning tasks effectively and efficiently.
• Assess and plan any one off cleaning or special cleaning events, working with the Deputy Operations Manager to provide a quotation for the works.
• Work with your team and the Deputy Operations Manager to trial, review and recommend the best chemicals and equipment to effectively clean all areas.
• Work with the Deputy Operations Manager to ensure servicing of equipment takes place as required and investigate any maintenance issues, reporting to the Deputy Manager for a timely repair.

Customer Service

• Ensure a high level of customer service is provided to staff, students and visitors to the University.
• Build effective relationships with Building Managers and Facility staff by organising regular meetings to discuss service needs and review the service and resources to meet the needs of the building.
• Act as the first point of escalation for customers, investigating issues and identifying solutions; inform the Deputy Operations Manager as appropriate.
• Reporting complaints to the Facility Services Administration Officer for recording purposes.

Health and Safety

• Monitor Health and Safety standards across your team, ensuring that appropriate records are maintained and staff receive the appropriate training and assessment.
• Ensure all staff are fully trained and understand relevant Health and Safety legislation and the Control of Substances Hazardous to Health (COSHH) Regulations.
• Order, distribute and review Personal Protective Equipment for all staff.
• Ensure that cleaning equipment is appropriately Portable Appliance Tested before use.

General

• Ensure that all staff comply with all University policies, procedures and processes. Take action to rectify where this is not happening, escalating to the Deputy Manager where appropriate.
• Ensure that the University’s Health and Safety Policy and other relevant statutory requirements are complied with at all times.
• Operate and understand all University IT systems including Microsoft products, HR Portal, Core systems and Servicetrac.
• Make a key contribution to the planning for Open Days, Graduations, Examinations, Summer Cleans or similar events as required and collate any associated overtime payments.
• Ensure the processing of accurate salary, pay awards and overtime payments in a timely manner and resolve any personal financial discrepancies raised by Cleaning Staff.
• Assist in resolving any financial issues identified which may include, delivery and invoice discrepancies.
• Support Cleaning Staff to access specialist University Schemes such as the Employee Assistance Scheme, Travel Pass Scheme or Car Parking Scheme.
• Keep up-to-date with internal communications including Buzz, press releases and staff newsletters.
• Treats everyone with dignity and respect in line with current equality legislation.
• Respond to equality and diversity issues in line with relevant university policies and procedures.
• Other relevant criteria from our equality and diversity duties document [https://bham.sharepoint.com/:w:/r/sites/HRDC/_layouts/15/Doc.aspx?sourcedoc={7c460d71-5114-45aa-b9dd-1692b59aeea4}&action=default&mobileredirect=true]

Required Knowledge, Skills, Qualifications, Experience

• Proven experience of leading a large team, ideally within a cleaning or facilities environment, including being responsible for undertaking Personal Development Reviews, recruitment and selection and induction of staff.
• Membership of the British Institute of Cleaning Science or a relevant equivalent qualification or relevant equivalent substantial experience.
• To hold or be willing to work towards the Chartered Management Institute Team Leader/Supervisor Level 3 Apprenticeship or equivalent within 2 years of appointment.
• Experience of monitoring performance and identifying the training needs of staff.
• Experience of planning and organising a large team of staff efficiently.
• Experience of working collaboratively with colleagues in other professional service areas, such as HR and Finance.
• A strong communicator and confident dealing with stakeholders in a customer focused environment.
• You need to demonstrate good MS office skills including Microsoft Outlook, Word, Excel and Powerpoint.
• Experience of working in a H&S environment with detailed understanding of COSHH.
• A comprehensive understanding of cleaning standards and how to identify and escalate issues when those cleaning standards are not being met.
• Proven ability to work under pressure to meet strict deadlines,