Oak Furnitureland
Clearance Store Sales Merchandiser
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Sales Merchandiser (Clearance)
ROLE PURPOSE
Our Sales Merchandisers are at the forefront of our clearance stores, able to engage and build trust and rapport with our customers. They provide a ‘here to help’ service and are focused on matching the wants and needs of our customers to Oak Furnitureland products.
They play a key role in the maintenance and display of the stock within their showrooms and ensuring pricing and point of sale are kept up to date. As an OFL product champion, they use their extensive knowledge of product ranges, availability in their store, specifications, and build quality to drive up sales and the average transaction value.
Core Responsibilities
- Liaise with customers in store to understand their requirements and where they are on their purchasing journey, matching products to drive sales to meet personal and store KPI’s.
- Provide all customers with exceptional service by demonstrating accurate knowledge about available ranges currently in store.
- Sell and promote our products and services in an informative, engaging, and compliant way to increase average transaction value.
- Maintain the high standards expected of an Oak Furnitureland showroom, including housekeeping, stock maintenance, and displaying current POS.
- Continually feed new stock onto the showroom floor and work with the Customer Impact Manager to move showroom displays to maximize potential sales.
- Assist in customer collections and stock loading as and when required.
- Work collaboratively both as an in-store team and across all areas of the business.
- Access and participate in mandatory and relevant training and professional development opportunities.
Skills And Experience
- Extensive experience working in customer-facing environments, demonstrating an in-depth knowledge and understanding of retail sales and delivering an exceptional customer journey, ideally within furniture or similar consultative-based sales environments.
- Knowledge of using sales models and following sales processes enabling personal targets to be achieved.
- Highly skilled at questioning and listening techniques, adopting a persuasive communication style with the ability to influence, generate, and build positive relationships.
- Demonstrable knowledge and experience of working within successful high-performing teams.
- Experience of consistently achieving stretch personal and team goals and KPIs.
- Understands the link between customer experience and key metrics such as NPS, Trustpilot, repeat business, and new sales opportunities.
- Up-to-date knowledge and awareness of the furniture industry, associated products and services, and understanding of Oak Furnitureland’s USPs and competitors.
- Understanding of the regulatory frameworks associated with this sector and role, with relevant experience enabling the following and delivering of set policies and procedures.
- Knowledge and awareness of purchasing motivations and the internal and external factors that could affect purchasing decisions.
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Benefits
- Exclusive Employee Discounts: Enjoy unbeatable savings on all Oak Furnitureland products after completing your probation period.
- Generous Holiday Allowance: Benefit from 20 days of holiday each year (excluding Bank Holidays), giving you ample time to relax and recharge.
- Celebrate Your Special Day: Take an extra day off to celebrate your birthday or another special occasion important to you!
- My Rewards Programme: Unlock incredible savings and enjoy exclusive discounts on essentials and luxuries, from dining out and grocery shopping to entertainment, holidays, and gym memberships.
- Competitive Pension Scheme: Secure your future with a 4% employee contribution, matched by the company.
- Comprehensive Life Assurance: Receive free coverage worth at least twice your annual salary, ensuring peace of mind up to age 65.
- Continued Development: Enhance your skills and support your future career advancement with ongoing training and growth opportunities within the company.
- Supportive Employee Assistance Programme: Access professional counseling services via phone or in person whenever needed.
- Convenient Free On-site Parking: Enjoy the convenience and ease of free parking at our location.
Company Information
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Oak Furnitureland launched in 2006. Our brand was built on ensuring our customers could access high-quality hardwood furniture at affordable prices, and we were predominantly known for our range of well-crafted cabinetry.
Fast-forward to today, and you’ll discover our commitment to using quality materials and creating furniture built to last hasn’t changed. We still offer great value for money, too, but what you’ll discover now is an evolution that’s seen us expand our categories and styles of furniture so that we can offer something for every home.
Not only do we offer fantastic pieces of furniture for the home, but we are also a great place to work. It is one where colleagues are valued, feel connected to the business, and are provided with an environment where they can flourish, contribute, and develop their careers.
To Support Us, We Are Guided By Our Company's Purpose of ‘helping People Make Their House a Real Home’, Which Is Underpinned By Our Values
- We are adaptable
- We are experts
- We are authentic
- We are one team
- We put our customers first.
Equal Opportunities Employer
Our mission is to build an open and inclusive work environment where all colleagues have equal opportunity and access to development, progression, and growth. We strive to recruit and retain diverse talent representative of our customer demographic.
We have an inclusive environment where everyone can be themselves and are driven by the same purpose and values. As we endeavor to create a workplace that reflects our diverse customer base and the communities in which we live and work, we strongly encourage applications from individuals belonging to minority and underrepresented groups. We are committed to fairness in how we hire new colleagues and if you require any additional support to help you through the process, we’re happy to make the necessary adjustments for anyone who needs them.
Please know that any offer is subject to references and a DBS check.
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